Tiffany Oliver, MBA

Experience

• 

  United States Air Force

  Jun 2009 - Oct 2014

  Managed large-scale programs focused on strategic direction, increased efficiency and technological advancements. Ensured adherence to Department of Defense regulations , Air Force Instructions and local policies, impacting 10,000 beneficiaries. - Led implementation of multiple, highly complex and confidential surveillance programs, orchestrated cross-functional teams to develop data analysis methods and reporting protocols to realize $400K cost savings- Led cross-functional teams in program audits, communicated findings identified through root cause analyses to program stakeholders and executive/senior management to prevent loss of $11.7M- Established enterprise-level training and development program for 60K personnel using computer-based training modules; training benchmarked as best practice across USAF - Developed business case for infrastructure upgrades 205% return on investment within 2 years Show less Led and developed cross-functional teams focused on continuous improvement and change management and executed tasks to achieve project and program milestones and deliverables.- Lead program manager for Medical Standards Management Program using project management methodologies to analyze and effectively strategize regarding operational objectives, timeframes and resources resulting in successful program operation 2 months ahead of timeline.- Executed process improvements for clearance program by facilitating collaboration on creative alternatives to project challenges with subject matter experts and streamlining tasks saving $95K - Established training and development program for 30 personnel providing 252 hours of classroom instruction and on-the-job learning- Implemented $100K web-based deployment screening system; partnered matrixed team to translate software requirements, and remove obstacles to reduce processing by 25%- Prepared and delivered formal PowerPoint presentations to senior executives on process/procedures and compliance results for over 10,000 people Show less

  • Senior Program Manager

    Apr 2012 - Oct 2014

  • Senior Operations Project Manager

    Jun 2009 - Mar 2012
• 

  United States Air Force

  Dec 2014 - Jan 2017

  Audiology Technician

  Managed all program progresses to include developing scope and schedule baselines and performing change management and risk management.- Developed program tracking metrics using Microsoft Office Excel; achieved 100% accountability of patient follow-ups and referrals to external agencies- Launched the Air Force’s first-ever Basic Military Trainee Reference Audiogram clinic; designed and monitored project execution to ensure delivery of incremental business value- Communicated issues identified during root cause analysis with stakeholders and executive management resulting in a savings of $130K in missed appointment costs Show less

• 

  Wilford Hall Ambulatory Surgical Center - 59th Medical Wing

  Jan 2017 - Jan 2018

  Audiology Clinic Supervisor

  Supervised an audiology department staff and daily operations, ensuring staff followed safety and health standards while adhering to proper testing protocols.- Streamlined medical documentation process to save 3,100 clinic man-hours per year- Maintained electronic medical records and utilized software applications to manage clinic personnel and operations- Developed data analytics to measure and communicated program performance to leadership and stakeholders Show less

• 

  Texas A&M University-San Antonio

  Jun 2018 - May 2020

  Graduate Student
• 

  WellMed Medical Management

  May 2020 - Aug 2021

  Sr Project Coordinator
• 

  UnitedHealthcare

  Aug 2021 - now

  • Associate Director

    Nov 2024 - now

  • M&R Clinical Value Programs Manager

    Aug 2021 - Nov 2024