Menatalla Gomaa

Experience

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  Pathus Beteiligungsgesellschaft GmbH

  Aug 2019 - Mar 2023

  Sales Representative

  As a dedicated Sales Representative, I play a pivotal role in delivering exceptional customer service and contributing to the overall success of the retail environment.🌟 Key Responsibilities:Customer Engagement: Proactively assist customers in their shopping experience, providing product information, answering queries, and ensuring a positive and memorable interaction.Sales and Upselling: Successfully meet and exceed sales targets by employing effective sales techniques and upselling strategies, contributing to the overall revenue growth of the store.Visual Merchandising: Contribute to creating an appealing in-store environment by participating in visual merchandising efforts, ensuring product displays are attractive and aligned with promotional activities.Inventory Management: Assist in maintaining accurate inventory levels, conducting regular stock checks, and restocking shelves to meet customer demands and enhance the shopping experience.Problem Resolution: Handle customer concerns and complaints promptly and effectively, ensuring a high level of customer satisfaction and retention.Team Collaboration: Work collaboratively with fellow team members and management to achieve team goals, participate in staff meetings, and contribute ideas to enhance the overall store operations.🌟 Skills Developed:Customer Service ExcellenceSales and NegotiationInventory ControlTeam CollaborationProblem ResolutionVisual Merchandising Show less

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  SoftwareOne

  Apr 2023 - Sept 2023

  Sales Support Associate

  As a Sales Support Associate at SoftwareOne, I am an integral part of the sales team, providing crucial support to streamline operations and enhance the overall sales process.In this role, I am deeply involved in Sales Coordination, collaborating closely with the sales team to ensure seamless processes such as order processing, quote generation, and documentation management. A key aspect of my responsibilities involves utilizing ERP systems, particularly Microsoft Dynamics NAV, to optimize these workflows. Additionally, I work extensively with ServiceNow as a platform for managing tickets, contributing to efficient issue resolution and streamlined communication across departments.🌟 Key Responsibilities:Customer Assistance: Serve as a primary point of contact for customers, addressing inquiries, providing product information, and ensuring a positive customer experience throughout the sales cycle.Data Management: Maintain accurate and up-to-date customer and sales data in the company's systems, ensuring the integrity of information for effective decision-making.Administrative Support: Provide administrative support to the sales team, including calendar management, meeting coordination, and preparation of sales reports.Collaboration with Departments: Work closely with cross-functional teams, such as marketing and logistics, to ensure seamless communication and coordination of efforts to meet customer needs.🌟 Skills Developed:Sales Support and CoordinationCustomer Service ExcellenceData ManagementAdministrative EfficiencyCollaboration and CommunicationProblem Resolution Show less

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  COLNEO GmbH

  Aug 2024 - Oct 2024

  Software Developer
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  ReDI School of Digital Integration

  Sept 2024 - now

  Full-Stack Development Instructor

  🌐 Full-Stack Development Instructor (Volunteer)👩‍🏫 Teach Full-Stack Web Development with a focus on frontend technologies (HTML, CSS, JavaScript, React) to women with forced migration backgrounds.🌱 Empower students by fostering technical skills and confidence to help them transition into the tech industry.💼 Leverage my personal journey from Sales to Full-Stack Development to mentor and inspire students navigating their own career changes.🤝 Collaborate with a diverse community of volunteers to create a supportive and inclusive learning environment.💻 Contribute to bridging the digital skills gap and supporting refugee women's integration into the tech workforce. Show less