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Stoyan Valchanov

Stoyan Valchanov

SAN, Storage and Backup Technical Support Engineer

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  • Timeline

  • About me

    Learning Advisor/ Instructor

  • Education

    • 96 SOU English Language School

      1985 - 1997

    • Sofia University St. Kliment Ohridski

      1998 - 2002
      Bachelor's Degree Applied Mathematics

      ECTS credits - 240

    • Sofia University St. Kliment Ohridski

      2002 - 2006
      Master's Degree Information Technology Distributed Systems and Mobile Technologies

      ECTS credits (60 per year)

  • Experience

    • Stone Computers AD

      Feb 2006 - Jun 2015
      SAN, Storage and Backup Technical Support Engineer

      Installation, configuration, administration, and management for Storage and Backup Software

    • IBM

      Jun 2015 - now

      Provide remote troubleshooting and analysis assistance for installation (or re-installation), usage and configuration questionsProvide answers for general usage and operation questions. Provide problem determination / problem source Identification Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps) Identify known defects and fixes to resolve problems Develops DCF articles and support utilities to improve support quality and productivity Respond to escalated customer calls, complaints, questions and queries Show less

      • Learning Courseware Developer / Instructor

        Aug 2023 - now

      • Remote Support Engineer

        Jul 2022 - Aug 2023

      • Storage and SAN support specialist

        Jun 2015 - Jul 2022

  • Licenses & Certifications

    • Servicing xSeries Servers

      IBM
      Aug 2006

    • IBM Certified Deployment Professional Tivoli Storage Manager v6.2

      IBM
      Mar 2011

    • IBM Certified Specialist - High Disk for Open Systems V2

      IBM
      Nov 2011

    • IBM Storage Sales

      IBM
      Aug 2006

    • IBM Certified Specialist Midrange Storage Technical Support

      IBM
      Sept 2011

    • IBM Certified Specialist - Enterprise Storage Technical Support v2

      IBM
      Jan 2012

    • ITSM ISO/IEC 20000

      ItSMF International
      Jun 2006

    • IBM BladeCenter Fundametals

      IBM
      Sept 2006

    • CompTIA - Server +

      CompTIA
      Feb 2007

    • VMware Certified Proffesional v. 3.5

      VMware
      Apr 2009