Noel Murphy

Experience

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  IBM

  May 2000 - Mar 2011

  Identified and adjusted all inventory deviations using MapicsProvided monthly measurements for analysis of variances by Senior Management.Liaised regularly with management to report out of spec metrics.Ensured compliance and consistency for policies and procedures surrounding inventory control.Requested root cause corrective actions for out of spec metrics.Planed and coordinated monthly rotating inventory counts (RIC).Reporting and analysing results from monthly RIC counts.Supported audits (both external and corporate).Managed inventory integrity processes.Executed monthly credits and claims for and against external warehouse.Supported execution of random inventory audits (RIA) with Finance department.Presented RIA comeback meeting to senior management Show less Responsible for the Inventory Control part of a team that controlled 5,000 part numbers at a cost of over $10 millionLiaised with other departments, i.e. Manufacturing & Materials.Monitored min/max levels to avoid stock outages.Build level advanced and process existing Brio Queries Ensure all necessary parts are available for Manufacturing Department and keep stock levels to a minimum at the same timeMeet targets set for weekly Inventory counts Run and present daily and weekly Inventory reports Provide measurements at meetings Training of staff in Mapics ApplicationsThe team I worked were the focal point for all opperations Show less

  • Technical Service Representative

    Apr 2010 - Mar 2011

  • Variance Coordinator

    Sept 2008 - Mar 2011

  • Manufacturing In Process Inventory controller

    May 2000 - Mar 2011
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  Xerox

  Feb 2012 - Nov 2012

  Remote Solutions Web Coordinator/ Internship

  I have completed an Internship with Xerox validating and documenting solutions on the Xerox office multifunction and printer device range for internal and external cutomers. This included using a wide range of equipment and using various technologies such as, Mono Laser Printing, Single and muliti-pass printing, solid ink technology these also included software testing on major Microsoft Operating Systems.

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  ICT

  Oct 2015 - Dec 2015

  Technical Support Engineer

  Technical Support Engineer | Allied Irish Bank 'AIB' National Upgrade TeamICT Services LtdI'm a Technical Support Engineer working in conjunction with AIB to deliver a nationwide upgrade of AIB systems.Responsibilities Include• Work closely with AIB officials to ensure a smooth transition to the new systems after upgrade completion.• Offer support to users who are experiencing problems with their computers or software in person, over the phone or online.• Address issues ranging from network systems to individual desktop computers.• Deal with customer’s technical queries directly, ensuring a prompt and efficient response to all queries, in accordance with Company procedures.• Track and take ownership of all outstanding queries to ensure follow through in all cases.• Maintain an up-to-date level of service, systems and procedural knowledge.• To maintain on-going communication with other departments within the organization to ensure Customer Care are consistently kept informed of any updates/issues.• Ensure two-way communication by keeping the other groups informed on customer issues. To maintain target levels of performance.• Help maintain a good team and working environment through assisting fellow team members, particularly in relation to technical matters. Any additional task as the role evolves. Show less

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  Intel Corporation

  Mar 2018 - now

  Roc Technician