OLUWAKEMI SHOYINKA

Experience

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  Sterling Bank Plc

  Apr 2008 - Feb 2009

  Marketer/Sales Executive (NYSC)

  Responsible for account openings, marketing and prioritizing and selling bank products by Expanding the Customer Base from zero to 5Million naira deposit during NYSC programme

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  Kellyzolae-Shopping

  Jan 2009 - now

  Chief Executive Officer

  Online shopping platform for all Male and Female fashion outfit and accessories

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  Ouch Couture Ltd

  Apr 2009 - Aug 2009

  Marketing Executive

  •Responsible for sales and telemarketing Ouch branded products such as T-shirt, Suits and different types of branded Items/wears and made over 1Million Naira Sales within 6months•Designing branding techniques for the Company

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  Emerging Markets Telecommunications Service Limited

  Sept 2009 - Jan 2013

  Customer Care Analyst

  • Handle a daily target of incoming complains and resolves customer query via relevant and applicable tools within service level limits at First Call Resolution.• Telemarketing of products & services and offering professional advice to prospective and existing customers by Building customers faith on the efficiency of the network and generating over 150 Million Revenue for the Company• Deliver high levels of customer service by responding to and resolving customer complaints thereby preventing Customers from Churning Show less

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  Etisalat Nigeria

  Jan 2013 - now

  • Developing and maintaining key stakeholder relationships within operational, planning, change management, product and solution design communities which has generated the company with a Revenue of over 50 million Naira• Provide backend support for all Customer facing units including Call centres, Experience Centres and Corporate sales teams thereby preventing the company of Loosing Customer worth over 300 Million Naira• Provide support to the Top Management, Social Media Customer Relations and Provisioning and Maintaining a High Level of Customer Satisfaction.• Exceeded Expectation in 2015 Business Performance, also for been a major player in the Employee Engagement Programme. Show less •Developing and maintaining key stakeholder relationships within operational, planning, change management, product and solution design communities which has generated the company with a Revenue of over 50 million Naira•Provide backend support for all Customer facing units including Call centres, Experience Centres and Corporate sales teams thereby preventing the company of Loosing Customer worth over 300 Million Naira•Provide support to the Top Management, Social Media Customer Relations and Provisioning and Maintaining a High Level of Customer Satisfaction.•Exceeded Expectation in 2015 Business Performance, also for been a major player in the Employee Engagement Programme. Show less

  • BACK OFFICE SUPPORT SPECIALIST

    Feb 2013 - now

  • Back Office Support and Complaints/Social media /Employee Engagement Professional

    Jan 2013 - Sept 2016
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  Kellyz Africana Craft Store

  Oct 2016 - now

  Creative Director

  Crochet and Knitting Essential Store and Trainning School