David Lamb

Experience

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  Jockey Inernational

  Jan 1994 - Jan 1995

  Corporate Engineer

  Corporate Engineer, Distribution and Packaging Center. Develop process improvements, and drive consistent measurements. Develop rate tables and time studies to reduce costs. Initial saving of $18M annually. Managed the corporate quality program driving ISO requirements and achieving ISO 9000 certification Sept 1994. Manage the daily activities of the distribution maintenance engineering department

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  Nortel Networks

  Jan 1995 - Jan 1999

  Provide Global Project Management of Nortel Networks deliverables to assigned customers. Network Implementation Services (NIS) delivered the services required for the efficient and effective deployment and integration of Nortel products and solutions. Provided total project implementation support for planning, engineering, installation, optimization, integration and security requirements through regional deployment teams globally. Manage the activities of a team of 15 PMP certified, program managers that act as the operations liaison on Carrier Packet Solution equipment installation and commissioning. Manage an annual budget in excess of $69M. Act as the point of contact for Top Tier customers, holding routine project reviews and provide regular performance status reports. Show less Manufacturing warehouse engineer for GSM (Global Systems for Mobile Communications) digital wireless base stations and antennas. Lead player in the $9.1 B acquisition of a data manufacturing company that produced a variety of networking devices that are typically placed in corporate networks. Project managed the merger and managed the integration of the operations processes and procedures to streamline product flow through the various business and sales units. Managed inventory control and the integration of demand flow technology (DFT) streamlining the supply chain process. Achieved ‘Best in Class’ inventory practices using KanBan technology, August 1996. Show less

  • Sr. Operations Manager

    Jan 1996 - Jan 1999

  • Service Marketing Mgr

    Jan 1995 - Jan 1996
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  Cisco

  Oct 2000 - Jan 2009

  Direct the Service Supply Chain Delivery Team consisting of the Service Parts Planning, Distribution Management, Direct Fulfillment/Direct Returns, Partner Relationship Management, Business Excellence, Asset Recovery and Field Technical Engineering Organizations within the North American Theater. During this period was responsible for annual budgets of more than $550 million. Instrumental in reducing Global Operations total spend by a minimum of 5% year over year. Material availability and service delivery to our end customers maintained at 95% or above. Team continues to look at “core” versus “context” activities to ensure we out task activities that are no longer core (e.g., warehouse activities out tasked for a savings of more than $3.9 million per year and asset recovery activity out-tasked for a savings of $12.4 million per year). Continue to focus on “out of the box” initiatives that drive productivity and increase revenue to Cisco’s bottom line. Show less Effectively direct and lead employees, aligning group to Cisco strategy and building talent for three distinct disciplines within SSCD-Business Excellence, Business Office, Tools/Web design. Drive departmental goals of E:R=8.0/FGI:IB=4.32, with SSCD revenue per employee tracking at $14M vs. goal of $9.7M. Manage the Service Delivery Performance (SDP) for the operations of the Supply Chain as well as top customer SDP levels with 2hr, 4hr and NBD targets of 84%, 95% and 95% respectively. YTD adjusted average tracking at 96.8%. Meet commit for annual budget +/- 2% of ~$57M/qtr cost budget and an ACE cost savings initiative goal of $1M. Annual run rate tracking towards $2M+ savings. Show less

  • Director - Service Supply Chain/Service Delivery

    Jan 2006 - Jan 2009

  • Sr. Manager, Service Supply Chain

    Oct 2000 - Oct 2006
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  LAMCO

  Nov 2004 - now

  Owner/Operator

  As the owner and operator of LAMCO, I have built a dynamic real estate portfolio of over 40 properties, spanning both commercial and residential sectors. At LAMCO I focus on identifying seasoned properties with potential and transforming them into profitable assets through strategic rentals and resales. Our proven business model leverages market insights and a visionary approach to real estate investment, consistently delivering strong returns. With a passion for turning opportunity into success, I continue to expand and innovate within the real estate industry." Show less

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  Cisco

  Oct 2009 - Mar 2024

  Lead the Americas Customer Success Specialist team ($800M book of business | 3,500 active engagements) focused on ensuring customers successfully adopt and realize value from their services and software subscriptions.Developed the go-to-market strategy of the adopt and expand sales motion for the Customer Success Centers that delivered business and operational outcomes for customers and high touch engagements.Delivered on performance targets: 30% Y/Y health score growth, $400M up-sell/cross-sell expansion opportunities, 25% opportunity conversion, and renewal growth > 25%. Show less -Changing the Service Experience for Strategic Customers in the Americas Region-Deliver the Americas Region a best-in-industry Technical Services experience by taking advantage of strategic opportunities in order to drive consumption of new product and service solutions through a one Cisco approach.Today, the services surrounding a product or solution are as important and, in some cases, more important than the product or solution itself. Customers expect products and solutions to work properly. If they don't, customers can be saved or lost depending on how the failure is handled. This is a common services scenario, but there is also opportunity to differentiate products and solutions through services. My focus is the evolution of support for Technical Services’ Solution Support offerings. Through the analysis of readily available, real customer data, we can learn about the services we offer; how they work, why they are chosen and by whom and what value they provide to customers. We can then leverage this learning to design new or changed offerings and validate the value through experimentation with customers. This is quickly becoming a $1B Services business. Show less

  • Director of Customer Success

    Oct 2018 - Mar 2024

  • Director - Technical Services, Americas Region

    Oct 2009 - Oct 2018