Nicole Frees

Experience

• 

  Apple

  Jan 1988 - Jan 1989

  Contractor

  Contractor in Applelink groupPerformed administrative, event planning, and communication tasks.Ensured delivery of beta software to key internal customers.Kept lines of communication open as point of contact with co-developer, Quantum Computer Services.Contract InstructorTaught software application classes (Excel, MacPaint, etc.) to Apple employees.

• 

  Adobe

  Jan 1989 - Jan 1997

  Technical Editor for monthly newsletter for Adobe developers using ATM, Acrobat and Photoshop APIs, as well as type creators and Postscript driver developers. Fielded developer technical questions, wrote and edited articles for developer newsletter, created Postscript language training materials, and provided Postscript training to other Adobe employees. Provided excellent customer support to end users of all Adobe products. Specialized in second-tier Adobe Illustrator issues, offering answers to most-challenging issues. Offered phone support, wrote technical notes, trained peers. Interfaced with product management and quality assurance to drive bug fixes and product improvements.

  • Adobe Developer Support Technical Editor

    Jan 1996 - Jan 1997

  • Developer Support Engineer

    Jan 1993 - Jan 1996

  • Technical Support Engineer

    Jan 1989 - Jan 1993
• 

  Chez Moi

  Nov 1996 - Sept 2018

  Program Management

  Long-term managerial role for this team of four included organizing, travel and event planning, providing nutritional content, and contributing to the community in efforts described below in Volunteer Experience section.

• 

  Stanford University Graduate School of Education

  Oct 2018 - Dec 2021

  Admissions and Communications Lead—Stanford GSE Professional Learning

  In this role, I used my process, communication and planning skills to contribute to admissions efforts for the Stanford EdLEADers professional certificate program and outreach efforts for all GSE professional learning offerings for K-12 educators.

• 

  Freelance

  Mar 2019 - now

  Children's Book Author and Illustrator

  Visit my author page!