Mohammed Morsy

Experience

• 

  Computek

  Apr 1994 - Feb 1996

  Customer Support Engineer

  • Responsible for installation and support Unix (SCO), Informix 4GL, SQL, in Dell power Edge Server 4000 Series, Dell personal computers, line printer (Genicom), also prepare cabling structure and Unix (SCO) for 150 Sales tax sites project . Also responsible for Unix Installtion ,Admin , and support for DELL Power Edge, Infomix installtion and support. Daily systems operation as Data Backup,DeLL , Fujitsu PC’s Maintenace for many Customers as Banks,Sales Tax, and Militray forces.• Programming with Informix 4GL & SQL (Report generation, and Forms generation) for ICL Project in Engineering Bank.. Show less

• 

  Benha Electronic

  Feb 1996 - Aug 2005

  Customer Support Representive

  • Responsible for establishing IT Sales team Department for computer and networks.• Managing the IT Sales team and evaluting and identifying organizational requirements to establish operating procedural standards.• Keeping a breast of latest technologies advancements and recommendating the same if suitable, monitoring software and licenses.• Installing and maintaing various networks (LANs, WANs).• Preparing and implementing procedures, guidelines and standards for the operation. • Ensuring strategic operational improvements & assisting in the development of annual sales goals.• Developing and recommending ideas & projects to meet client’s needs. • Implementing strategies to improve market share for core & non-core business. • Assisting in developing and executing projects for assigned market areas• Conducting market analysis to determine needs, potential, desired rates, etc. Show less

• 

  Hajr Education CO.

  Sept 2005 - Jul 2009

  IT Director

  Teaching and assisting in the delivery of academic education some courses for undergraduates in Network and programming Diploma B) Responsibilites of IT Director :• Design and implement Networking Infrastracture for institutes and communicates them with head office. • Install and support troubleshooting of Engligh language Labs (Digital language LAbs "IK-1100" Based on Network PC's. for higher institutes.• Desing and implement Sofware program databases for”Students Affairs”and , Employments) ,using SQL Server2005, C#, crystal report • Install and support new system for Video Conferences (TandBerg 95X: adjust Hardware, software&internet connection) between"insitutes , • Support online Vidoconferences Applications (Online meetings and E-Learning,”Webex Cisco Systems”) for higher institutes .• Responsible for established www.hajrgroup.com for the Hajr institutes and manage it as web master for the contenets of sites and manage c-panel ,employments e-mails , online registeration for students . So I’ve a good experience in using HTML,PHP,Linux _C-Panel,MY SQL, the Exchange 2000 Server and windows 2000/2003 Servers and Active directory. • Act as the contact person to home office technical support.• Provide support and troubleshooting of Desktops and Servers ruuning Windows 2003 and Windows 95/98 operating system. Show less

• 

  Imam Mohammed Bin Saud

  Sept 2009 - now

  • Design a complete Guide for human and administrative resources.• Establish the IT Audit for Operation and Maintenance.• Improve management skills with high level training and advices.• Provide first-response technical support to all issues reported via phone and on-site visits-technical support includes troubleshooting computer software and hardware, replacement /upgrades, data migration and archival and Active Directory account, mailbox, and distribution list management.• Manage ,and promote usage of, BMC online helpdesk• Ensure all issues are expediently addressed, resolved, and documentation with technician notes.• Provide technology orientation and training to university staff’s• Provide monthly support reports to management and analyze results.• Supervises and coordinates activities with help desk, network services, or other information system groups for the best strategies and tactics used with helping out the (LAN) for smooth operation. • Provides manager with statistical reports, frequency, type of problems, sector exhibiting problems, etc.• Manage crisis situations, which may involve complex technical hardware or software problems. • Provide users with appropriate support and advice. • Manage, maintain, and monitor windows, UNIX, Linux servers.• Ensure maximum availability of computer systems throughout the univ.• Responsible for the provision of IT infrastructure services including desktop applications, Local and or Wide area networks, IT security and telecommunications. • Work with senior management to propose, agree and deliver IT service to defined Service Level Agreements. • Supervise and mentor all intermediate and junior level staff assigned as member of Imam Project team. Show less IN Operation and maintenance Dep. (Imam university projects) . Design a complete Guide for human and administrative resources.• Establish the IT Audit for Operation and Maintenance.• Improve management skills with high level training and advices.• Provide first-response technical support to all issues reported via phone and on-site visits-technical support includes troubleshooting computer software and hardware, replacement /upgrades, data migration and archival and Active Directory account, mailbox, and distribution list management.• Manage ,and promote usage of, BMC online helpdesk• Ensure all issues are expediently addressed, resolved, and documentation with technician notes.• Provide technology orientation and training to university staff’s• Provide monthly support reports to management and analyze results.• Supervises and coordinates activities with help desk, network services, or other information system groups for the best strategies and tactics used with helping out the (LAN) for smooth operation. • Provides manager with statistical reports, frequency, type of problems, sector exhibiting problems, etc.• Manage crisis situations, which may involve complex technical hardware or software problems. • Provide users with appropriate support and advice. • Manage, maintain, and monitor windows, UNIX, Linux servers.• Ensure maximum availability of computer systems throughout the univ.• Responsible for the provision of IT infrastructure services including desktop applications, Local and or Wide area networks, IT security and telecommunications. • Work with senior management to propose, agree and deliver IT service to defined Service Level Agreements. • Supervise and mentor all intermediate and junior level staff assigned as member of Imam Project team. Show less

  • Deupty Project Manager

    Sept 2009 - now

  • Deupty Project Manager

    Sept 2009 - now