Trupti Patel

Experience

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  MBNA/Bank of America

  May 2000 - Oct 2006

  Analyst II System Engineer Architect & Analyst

  Monitored and maintained backups, using Backup Express and Veritas NetBackup systems. Identified and corrected backup problems in large midrange environment along with Tivoli Maestro scheduling. Team member when assimilating disaster recovery. Managed all system passwords and access.• Maintained file system integrity by monitoring BMC Patrol maps on frontend, middleware, and backend servers.• Ensured system operations by checking server and application health and bringing applications up through tuxedo services after maintenance window, verifying everything is up and running.• Verified job performance by monitoring Tivoli Maestro scheduling package and reviewing log files, ensuring jobs were running, utilizing Access Database, Excel spreadsheet, and NDMCLI for troubleshooting abends, failures, and cancelled jobs. Show less

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  DXC/IBM

  Sept 2009 - Jul 2018

  Midrange Operations Support

  • Corrected failed jobs by rerunning job on Veritas NetBackup, Avamar, and Smarts GUI until it ran successfully or created ticket for system administrator for further troubleshooting and monitoring TSC to identify issues.• Ensured all servers up and running at optimal performance by conducting health check of Boeing servers via SFping through OVO, pinging servers, and creating ticket if it did not ping to alert administrators.• Decreased client impact or loss by maintaining consistent level of internal awareness of operational risk, reviewing client specific SLA time on restores, verifying processes and backups being completed, reporting errors to administrators for resolutions, ensuring meeting all agreed schedules and processes.• Completed all issue resolutions on schedule by opening and closing tickets in Remedy and SNOW, as well as checking for Restore tickets.• Met strict deadlines for client SLAs by completing restores within schedule set in agreement.• Verified Boeing system operations by monitoring DCS check creds, DCS App monitor, and Lan Point test.• Resolved issues timely by attending to all customer DSR’s for all failed jobs or hardware, discussing steps to be taken to troubleshoot and fix the failure with minimum or no impact to production.• Enhanced quality by providing assistance during maintenance by logging in to server, reviewing all active tasks, including drives and scheduler are ready to run. Show less

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  Berkeley Technology Services

  Sept 2018 - now

  Data Center / Computer Operator

  Transfer and receive files via ftp command Login to various server using VMWare vSphere.Process nightly cycles for both production and test environments in both Windows and Unix environment.Stop, start and monitor backups on NetBackup software.Update Various Excel spread sheet reportsMonitor Tidal software job scheduler and spectrum.Solarwinds Alert Monitoring software Track, open and close incidents/problem tickets via SNOWGrant acess to production and testing environment server using Citirix softwareReset user passwords via SAM and diagcheck in HP Enviorment Show less