Siddharth Tolwala

Experience

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  ADP

  Jul 2007 - Mar 2015

  Experience Summary:-Over 10+ years of work experience with diverse background in handling/managing Clients and Business Units, Strategic Planning, Transitions and Financial/Payroll Management. Proven track record in leading, building successful teams, delivering projects through CTQ Initiatives and stakeholder managementSite in-charge of 2 HCM products of ADP (Payroll and Benefits). The role requires to provide service delivery to our US clients.Managing a ~50 member group by focusing on service/ client relationship building Key Focus Areas:-a) Call Center Metrics like:- AHT, ASA, SLA, FCR, C-SAT, Aband %, Utilization etcb) Stakeholder managementc) End to end project transitions/project managementd) Seamless ownership and execution accountabilitye) Drive initiatives and develop DR-BCP/BIA with onshore teamsf) Voice COE (Center of Excellence) Show less a) Set base for a pilot payroll team in 2007, associates were groomed, motivated and helped to understand the payroll and healthcare terminologiesb) Transitioned process with key focus for the unique first time set up of a ‘US payroll’ team; eventually developed the business into the most successful voice process in ADP India c) Two transitions of Tier 1 & 1.5 processes during this phase: Post visiting US (onshore team) d) Fostered a culture of aspiration, learning and recognition through various team/group level initiatives thus acting as a core of everyday work managemente) Training simulations/Knowledge sharing sessions programmed to share quality toolsf) Build strong working relationships at all levels with Facilities, Logistics, L&D, HR, Finance, Admin, IT, Marcomm and ISMS teamsg) Leadership development/succession planning: Seed/build pipeline of next level leadersh) BU engagement, Dashboard Compliance and Project management adherence achievedi) Talent retention/development, Client transition and key activities impacting business developed Show less

  • Deputy Manager (Operations)

    Apr 2004 - Mar 2015

  • Assistant Manager and Team Leader

    Jul 2007 - Oct 2010
• 

  Dell Technologies

  Mar 2015 - Mar 2017

  Inside Sales Manager

  Responsible for overall Sales operations for consumer online & offline sales. Worked on Revenue, Unit & Margin MaximizationLeading US Consumer Sales thereby responsible for driving the overall metrics including Revenue / Margins / Services / and Customer Experience.Managing all sales programs including kickoff planning, executive reviews, sales rally’s, compensation, sales programs, training, attrition, vendor relationships and all other Sales activities.

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  UnitedHealth Group

  Mar 2017 - now

  • Associate Director

    Mar 2022 - now

  • Service Delivery Leader

    Jul 2019 - Mar 2022

  • Service Delivery Manager

    Mar 2017 - Jul 2019