Christen MacMillan, PMP, CSM

Experience

• 

  Keane (NTT Data as of 2011)

  Dec 2002 - Jun 2006

  Promoted to oversee the PMO for a $75M portfolio of federal and state IT projects. Served as triage project manager responsible for turning around at-risk projects.

  • Project Officer (for Keane Federal Systems)

    Aug 2003 - Jun 2006

  • Professional Development Manager

    Dec 2002 - Aug 2003
• 

  Headstrong

  Jun 2006 - Sept 2006

  Project Manager/ Senior Consultant

  A senior leader in the BPM practice area, supporting the implementation, customization, and refinement of Headstrong’s Enterprise Performance Management (EPM) methodology to integrate PPM, PM, & EA. Provided content and SME support for the Army’s portfolio management system training plan and effectiveness surveys and supported the GSA "Get To Green" EA initiative.

• 

  L-3 National Security Solutions

  Sept 2006 - Dec 2007

  Sr Quality Process Manager

  Supported the implementation of ISO 20000 and Remedy 7, along with multiple successful initiatives to implement CMMI, ITIL, PMBOK and other best practices across the Managed Services Division.

• 

  Meridian KSI-subsiderary of VIP Consulting

  Dec 2007 - Jan 2009

  Deputy Director Service Delivery

  Charged with optimizing and improving service delivery performance for a $30MUSD portfolio of Learning Management System projects comprised of geographically dispersed state, federal, and commercial customers.

• 

  Visionary Integration Professionals (VIP Consulting)

  Jan 2008 - Jan 2010

  QA-PMO Director

  Monitored the performance of all VIP federal managed projects and programs; mentored and trained project and program managers. Utilized proficiency in Agile and PMBOK methods, to initiate development of an adaptive project management foundation. Led successful CMMI DEV certification.

• 

  DynCorp International

  Feb 2010 - Oct 2014

  Director, Quality Systems; Corporate Performance Excellence

  Promoted to lead team to optimize and maintain the ISO 9001 certified DI Quality Management System (QMS). Sets strategic direction and oversees operational activities from planning through execution of quality and program management strategies while reporting to the SVP of Operations. Project Manager for many special enterprise projects to improve. Oversaw successful CMMI SVCS certification from ground up. Champions/facilitates/negotiates win-win solutions within cross-functional groups, such as IT, BD and supply chain and garners C-level sponsorship. Show less

• 

  Maximus

  Jan 2015 - now

  Promoted to establish and oversee key service delivery enabling operational and business development support functions, outcomes and strategies, which include: quality, training, new project start up and network provider relations (physician panel).

  • Vice President, Performance Operations

    Dec 2020 - now

  • Sr. Director, Operations

    Dec 2018 - Dec 2020

  • Director, Quality, Training, Professional, Services

    Jan 2018 - Dec 2018

  • Director Quality Management

    Jan 2015 - Jan 2018