Chemin Brown

Experience

• 

  Regal Entertainment Group

  Oct 1998 - Oct 2003

  Box Office Supervisor

  Supervise employees and oversee daily processes in the box office & concession stand; Sell tickets to customers and check identification for movies rated R and above; Assist customers via phone and in person; Process cash and credit card payments; Provide change, count and cash out drawers for employees leaving shifts. Secure building when closing for the night. Solve customer complaints & issue refunds, if necessary.

• 

  City of Alexandria, Virginia

  Oct 2002 - Feb 2009

  Provide administrative support and assist higher level Recreation Leaders and Recreation Supervisors in planning recreation programs; Maintain attendance records; Assess and collect fees; Ensure all safety precautions and guidelines are followed by patrons in accordance with City and Departmental regulations; Oversee the reservation process of the Lee Center facility; Enter reservations into RecTrac; Make deposits associated with each request to our finance office; Maintain files and contacts for patron accounts; Contact facility users when cancellations occur due to school events, weather or other DRPCA and City special events; Follow- up with customers and groups who owe a balance for their request (collections); Monitor the first floor reservation desk, answer and transfer calls and provide excellent customer service for patrons entering the building; Process city jurisdiction parking permits for city residents after hours; Update and post reservation signs in the main lobby & on the outside of corresponding rooms which includes the schedule for the day; Assist staff with shutting down, locking and securing the building when working evening shifts. Show less Responsible for scheduling, processing and keeping records current for reservations for all City of Alexandria Parks; Enter the reservations into RecTrac and make any deposits associated with each request; Resolve scheduling issues that arise and ensure seamless scheduling and fair treatment for all user groups and equitable use of facilities; Monitor daily park requests and provide schedules of park use to park superintendents; Maintain files and contacts for patron accounts; Follow- up with customers and groups who owe a balance for their request (collections); Contact facility users when cancellations occur due to school events, weather or other DRPCA and City special events; Oversee the Special Events Office front desk; Answer and transfer calls and provide excellent customer services for patrons entering the office; Prepare, in bulk, special event flyers for all Alexandria City Public Schools to send home to students; Mail and receive special event bid requests from companies for the City of Alexandria's annual birthday celebration; Provide administrative support and assist higher level Recreation Leaders and Recreation Supervisors in planning recreation programs; Assess and collect fees for park requests; Ensure all safety precautions and guidelines are followed by patrons in accordance with City and Departmental regulations. Show less

  • Recreation Leader III

    Feb 2006 - Feb 2009

  • Recreation Leader II

    Mar 2004 - Feb 2006

  • Recreation Leader I

    Oct 2002 - Mar 2004
• 

  Arlington County

  Mar 2008 - now

  Hiring, training, scheduling work, providing feedback, and creating performance reviews for staff; Coordinating support services for programs in the Athletic and Facility Services Division, DPR Community Recreation Division, Parks and Natural Resources Division & Marketing and Finance Offices; Collaborating with the Department of Technology Services to ensure effective training and support for the RecTrac registration and scheduling system and the DPR Cisco Finesse Call Center; Working with the DPR Finance Office to collect delinquent funds for DPR programs and services; Partnering with the Department of Human Services (DHS) regarding fee reductions and payments for DHS clients who are registering for DPR programs; and Managing the cash handling functions within division, and various offsite locations which support special events and programs. Show less Hiring, training, scheduling work, providing feedback, and creating performance reviews for staff; Coordinating support services for programs in the Athletic and Facility Services Division, DPR Community Recreation Division, Parks and Natural Resources Division & Marketing and Finance Offices; Collaborating with the Department of Technology Services to ensure effective training and support for the RecTrac registration and scheduling system and the DPR Cisco Finesse Call Center; Working with the DPR Finance Office to collect delinquent funds for DPR programs and services; Partnering with the Department of Human Services (DHS) regarding fee reductions and payments for DHS clients who are registering for DPR programs; and Managing the cash handling functions at the 3700 South Four Mile Run Office, Lubber Run Center, and various offsite locations which support special events and programs. Show less Provide customer service first-tier escalation; Process accounts payables using MS Excel; Coordinate team workflow and coverage including assigning helpdesk tickets; Train customer service staff on the use of software applications including RecTrac, OnBase, and in the registration processes; Make changes to the registration database to ensure complete and accurate information is available to the public; Use the call center supervisor software to monitor customer service, data accuracy, and timeliness; Oversee a call center team which provides support to programs offered by DPR; Lead the registration office and supervise a team of three (3) full time employees and one (1) temporary employee (seasonal) who provide information, referrals, and registration services to the wide-range of programs offered by DPR; Hiring, training, scheduling work, providing feedback, and creating performance reviews for staff; Coordinating support services for programs in the Athletic and Facility Services Division. Show less Work with diverse public clientele assisting them with registering for classes, camps and other county programs via phone and in person; Multi-task a wide variety of daily assignments while providing excellent customer service both in-person and via telephone; process cash, check and credit card payments, collect client and class data to input into RecTrac database; Coordinate and assign tasks to staff via our Freshdesk system; Train staff and create database manuals for RecTrac and OnBase to assist with daily and advanced functions; Maintain an organized filing system and collect personal information such as health forms, birth certificates and financial eligibility information like fee reductions & payment plans; Update customer's accounts making sure all information is current and correct; Created documents to assist in streamlining the summer camp process; Prepare RecTrac reports for class and camp waitlists, rosters and for tracking data; Next level point of contact for registration and administrative staff for customer's complaints in supervisor's absence for a month during their vacations or time away; Trained in Arlington County's and DPR's cash handling procedures. Show less

  • Administrative Services Manager

    Oct 2019 - now

  • Registration and Administrative Services Unit Manager

    Jan 2018 - Oct 2019

  • Acting Program and Administrative Services Unit Manager

    Oct 2017 - Jan 2018

  • Registration Services Coordinator

    May 2016 - Jan 2018

  • Program and Administrative Support Specialist

    Mar 2008 - May 2016