Anmol Gupta

Experience

• 

  Maharishi Markandeshwar (Deemed to be University) Official

  Sept 2019 - Oct 2020

  Dental Intern

  •Performed diagnostic, preventive, and restorative dental procedures in the outpatient department, prioritizing patient safety and comfort.• Assessed medical and dental histories to develop individualized treatment plans.• Educated patients on oral hygiene and disease prevention, promoting regular dental care.• Coordinated outpatient operations, including patient care, treatment delivery, and medication dispensing.• Supported COVID-19 response efforts by administering vaccinations and conducting diagnostic testing as a frontline healthcare worker. Show less

• 

  Max Healthcare

  Jul 2020 - Aug 2021

  Reception Administrative Assistant

  •Proficient in Microsoft Office Suite and EHR systems for effective data management and patient record maintenance.• Ensured HIPAA compliance while handling confidential patient information and medical documentation.• Managed patient appointments, diagnostic tests, and follow-ups to optimize clinic operations.• Utilized medical software for record-keeping, transaction processing, and patient interaction tracking.• Provided responsive and empathetic support to patient inquiries, enhancing satisfaction and care.• Collaborated with healthcare teams to support clinical operations, manage supplies, and coordinate patient care.• Stayed updated on medical billing and insurance regulations for accurate claims and documentation. Show less

• 

  Dr tayal’s dental clinic and implant centre

  Nov 2020 - May 2021

  Dental Associate and assistant

  •Performed a wide range of dental procedures including preventative care, restorative treatments, and surgical interventions, ensuringpatient comfort and treatment effectiveness.• Accurately recorded patient medical and dental histories, identifying underlying conditions and providing appropriate treatments based onindividual assessments.• Educated patients on the importance of oral hygiene and preventative care, promoting awareness of dental disease prevention and thebenefits of maintaining oral health.• Conducted thorough oral examinations, diagnosing dental conditions such as gum disease, cavities, and tooth decay using advanceddiagnostic tools like X-rays and digital imaging systems.• Delivered appropriate dental treatments for conditions including dental decay, periodontal disease, and oral injuries, ensuring optimalpatient outcomes and adherence to clinical guidelines.• Provided consultations and personalized advice on the prevention and management of dental diseases, fostering strong patientrelationships and enhancing overall patient care. Show less

• 

  Osprey Angels Home Care Services

  Jan 2022 - Dec 2022

  Responded promptly to patient call signals and intercom systems, accurately identifying and addressing patient needs to ensure timelyand compassionate care.• Assisted nurses and physicians in the operation of medical equipment and delivery of direct patient care, contributing to safe andefficient clinical procedures.• Engaged in active communication with patients to assess emotional well-being, comfort levels, and need for support, fostering apositive patient experience.• Supported patients with daily living activities such as mobility, hygiene, and meal assistance, promoting comfort, dignity, andindependence in care routines. Show less

  • Healthcare aide, caregiver and client services

    Jan 2022 - Dec 2022

  • Caregiver

    Jan 2022 - Dec 2022
• 

  Blue Ocean Contact Centers

  Feb 2023 - now

  Customer relations and service specialist

  •Documented all client interactions including inquiries, service requests, and issue resolutions in customer relationship management(CRM) systems to ensure accurate case tracking and compliance with organizational standards.• Investigated customer issues, coordinated with cross-functional departments (billing, technical support, claims, etc.), and provided timelyresponses via phone, email, and fax, ensuring high levels of customer satisfaction.• Maintained and updated customer account records to support efficient case resolution and ensure alignment with data accuracy standardsacross all platforms.• Delivered exceptional front-line service, resolving routine inquiries and complex service concerns with professionalism and speed,resulting in improved first-contact resolution rates. Show less