Andisto Prabowo

Experience

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  PT. Mitra Integrasi Informatika

  Oct 2012 - Mar 2013

  Desktop Support

  Responsibility : - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Install computer peripherals for users. - Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

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  Medco E&P Indonesia

  Apr 2013 - Mar 2015

  Drilling Data Analyst

  Responsibility :- Manage Drilling database and technical application (Landmark EDT 5000.1 & LandmarkDIMS)- Support Drilling Engineers with complete and reliable data- Drilling Data QA/QC- Provide technical assistance and support for Drilling technical softwares related problemsfor Jakarta Office and Wellsite.- Create custom reports for engineers.- Create daily and monthly drilling reporting for SKK Migas

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  ANZ

  Mar 2015 - Mar 2018

  Operation Customer Experience Analyst

  Responsibility :- Conduct process documentation in Work Instructions- Conduct Work Instruction review with related stakeholders, to identify operational risk and to get more streamlined process- Ensure regulatory rules are embedded and updated in established process and Work Instruction document- Provide assistance and knowledge to Stakeholders for new process design initiatives- Perform socialization to branches and other Stakeholders regarding new process or updated process- Publish monthly Service Quality and Customer Experience (SQCE) report for ANZ Indonesia Chief Operational Officer (COO)- Drive improvement in customer experience based on SQCE report result- Involved in digitization project such as e-Statement project and SharePoint Project- Assigned as Product Owner of Customer Experience Squad (Scrum) Show less

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  Modalku

  Mar 2018 - now

  • Analyze customer interactions and satisfaction to report quality performance and identify areas of improvement• Highlight customer feedback and investigate driving factors to Customer Satisfaction Scores/ Net Promoter Scores• Execute communications to lenders for crowdfunding and other engagements• Collaborate with related parties to deliver ad-hoc project or improvement related to Customer Experience• Monitor results of any new initiatives in terms of acquisition, investments and deposits• Modalku representative speaker in Kemenkeu (Ministry of Finance) Government bonds sales event.• Prepare and execute Indonesia CX – OKR (Objective Key Responsibilities) on quarterly basis Show less

  • Partnership Business Operations Manager

    May 2023 - now

  • Business Development Manager

    Feb 2021 - May 2023

  • Business Development Associate

    Jan 2020 - Jan 2021

  • Senior Regional CX Analyst

    Jan 2019 - Dec 2019

  • Regional CX Analyst

    Mar 2018 - Jan 2019