Karan Anand

Experience

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  Tata Capital

  Apr 2012 - Jun 2012

  Summer Intern
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  GATI-KWE

  May 2013 - Nov 2014

  Advanced Leaders Program
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  Citi India

  Dec 2014 - Apr 2017

  Manager Alternate Channel

  Skills: Business Development, Team Management, Sales Funnel Management, P&L• Responsible for business volumes for Cards and Loans• Team Management• Managed both Digital Channels and DSA Channels• KPIs - Revenue Growth, Cost of Acquisition, Boarding Rate and Avg. FeeKey Accomplishments:- Increased monthly business volume from Digital Channels by 47% in a span of 4 months- Delivered highest ever business volume of 85Cr- Increased DSA contribution to the business by 15% Show less

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  Bajaj Finserv

  May 2017 - Dec 2023

  Vertical Lead, PL PMO

  Vertical Lead, PL PMO (Oct’22 to Present)Skills: Leading Teams, Influencing across levels, Project Management, Agile, Digital Transformation • Leading PMO and Change Management for PL business• Creating and driving capabilities with direct impact on volumes and profitability for 200 billion per annum of PL businessKey Accomplishments:- Increased processing fee income by 3.85% and disbursal volume by 7.5% - Automating sales QC process using Speech to Text and ML technologiesDep. National Lead PMO, Credit OPS (Nov’20 to Oct’22)Skills: Vendor Management, Project and Program Management, Automation, Agile• Leading Automation COE and Horizontal Capabilities• Driving automation and tech-ops KPIsKey Accomplishments:- UiPath Automation Excellence Award, India and South Asia- Automated customer service by leveraging ML, OCR and RPA technologies - 99% 1Hr Resolution TAT- Enabled digital KYC modes for BFL – VKYC, EKYC, Digilocker etc.- Increased automated processes' success from 69% to >90%Sr. Product and Partnerships Manager (Jun’18 to Oct’20)Skills: Product Management, Strategic Partner Management, Digital Journey and Funnel Management• Founding team member of Bajaj Finserv Direct Ltd. (100% subsidiary of BFL)• Managing two products – iCASH (Partner BFL) and Home Loans (Partner BHFL)• Driving business funnels, journey conversion, acquisition strategy, costs, and TATKey Accomplishments:- Launched from scratch and managed iCASH, an instant loan product- Increased the conversion on digital journey from 1.3% to 2.1% by reducing frictionProject Manager, SME COE (May’17 to Jun’18)Skills: Business Analysis, Project Management, Digital Transformation, Cross functional engagement• Own, execute and deliver projects with direct business impact • Solve business problems by closely engaging across functions and customersKey Accomplishments:- End to end loan journey automation – Disbursal at POS- 20 Minutes min disbursal TAT in disbursal at POS sourcing Show less

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  L&T Finance

  Dec 2023 - now

  Head of Product