Sofia Ruiz Luque

Experience

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  Franca Boutique

  Apr 2016 - Feb 2017

  Sales associate

  For nearly a year, I worked as a sales associate at Franca Boutique, where I developed my customer service and sales skills in a dynamic and creative environment. My role allowed me to connect with customers and provide them with an exceptional shopping experience.My responsibilities included:- Customer Service: Advised customers on products and fashion trends, helping them find options suited to their needs and styles.- Administrative Tasks: Managed inventory, processed payments, and maintained accurate records, ensuring smooth boutique operations.- Event Organization: Assisted in planning and producing events and fashion shows, contributing to memorable experiences that showcased our offerings.This experience not only enhanced my sales and customer service skills but also gave me the opportunity to learn about event organization in the fashion industry. Show less

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  Amaryllis - El viverito

  Dec 2017 - Mar 2018

  Sales

  Over the summer, I had the opportunity to work temporarily at Amaryllis - El Viverito, where I covered a replacement position and gained valuable experience in customer service within a dynamic, natural setting.My main responsibilities included:- Customer Service: Provided friendly and professional assistance, helping customers find what they needed and ensuring a positive experience at the nursery.- Product Advice: Informed customers about the characteristics and care of available plants and products, offering personalized recommendations.- Payment Handling: Managed payment processing and ensured accurate transaction management, maintaining an organized and efficient environment.This experience allowed me to develop skills in customer service, advising, and teamwork, while reinforcing my passion for plant care and nature. Show less

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  Bar Bolivar

  Sept 2019 - Nov 2019

  Waitress

  For three months, I worked as a server at Bolivar Bar, where I played a key role in customer service.My main responsibilities included:- Food and Beverage Service: Served coffee and lunches, ensuring each order was fulfilled accurately and on time.- Customer Care: Provided friendly, efficient service, addressing customer needs and answering questions about the menu.- Team Collaboration: Worked closely with kitchen staff and other servers to ensure a smooth workflow and a positive experience for customers.- Order Management: Handled orders and processed payments, maintaining an organized and professional environment.This experience allowed me to develop skills in customer service, teamwork, and time management, inspiring me to continue growing in the hospitality industry. Show less

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  Encuentro de Sabores

  Nov 2019 - Jul 2022

  General Manager

  For two and a half years, I worked as the General Manager at Encuentro de Sabores, first in the fast-food sector and later in the deli section, where I gained valuable experience in sales and customer service. My responsibilities involved not only the day-to-day management of the store but also various administrative tasks crucial for the efficient operation of the business.My main duties included:- Customer Service: I created a welcoming, professional environment, ensuring a positive experience for our customers.- Inventory Control and Restocking: I implemented a tracking system to optimize inventory management, ensuring the availability of fresh products.- Administrative Management: I handled payments, account control, invoicing, and daily cash closings, maintaining accurate records of operations.- Supplier Relations: I built strong relationships with suppliers to ensure the quality and competitiveness of our products.- Delivery Management: I coordinated delivery services to expand our reach and meet customer needs.- Promotional Planning: I designed and executed promotional campaigns that boosted sales and increased the store’s visibility.This role allowed me to develop leadership, organizational, and attention-to-detail skills, as well as the ability to work effectively under pressure. I am excited to apply this experience and continue growing in management and customer service. Show less

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  AuPair

  Aug 2022 - Dec 2024

  Childcare

  For over two years, I had the opportunity to take care of children of various ages and actively participate in their upbringing. I was responsible for organizing educational and recreational activities, planning and cooking their meals, driving them to different activities, helping with schoolwork, and handling difficult moments and tantrums with patience and empathy. Additionally, I developed meaningful bonds with the children and their entire family, relationships I believe will last a lifetime.This role required a high level of responsibility, maturity, and respect, as living with the family means sharing many moments even outside of my working hours. It also required adaptability and flexibility to live harmoniously with them, respecting household dynamics while recognizing the importance of good communication and a positive attitude.Leaving my family, friends, and life in Argentina to embark on this experience in a new country also gave me valuable insight into interculturality and the importance of stepping out of my comfort zone.This experience has undoubtedly prepared me for new challenges and equipped me with invaluable tools for ongoing professional and personal growth. Show less