Charles R. Brown, PMP, AMA-CPM, CUSP

Experience

• 

  Northern VA Electric Cooperative

  May 1989 - Aug 1997

  Lineman 1st Class

  ● Performed construction, troubleshooting, repair, maintenance and service restoration of energized and de-energized overhead and underground T&D facilities to ensure compliance with plans, specifications, work and job orders, regulations, applicable codes, and NOVEC standards. ● Assisted Lead Line Technician with crew training, development, and motivation; work assignments; performance management; goals and objectives; compliance with policies and procedures. ● Reviewed and analyzed time sheets for reporting accuracy of construction units, time, and equipment and assist in developing and maintaining associated labor, capital, and expense budgets. ● Performed crew activities to ensure proper, effective, and efficient use of available resources; use and review labor estimates and material requirements to effectively requisition materials and equipment; safely complete scheduled customer commitments and work assignments. ● Coordinated with Lead Line Technician and System Operations department in development and execution of planned switching orders and advise of necessary changes. Show less

• 

  Verizon

  Feb 1998 - Sept 2011

  ● Provide direction for five supervisors and 50 associates within the dispatch resource center for a combined FiOS and copper technician headcount of 638.● Ensure correct work is assigned to each technician in order to stay productive and reach target of 4.2 jobs per day.● Move work to make certain customer commitments are met for all work date due work that is dispatched. ● Challenged team to reduce carry-over work to <25 jobs per day, increase Avaya service levels for incoming calls, reduce AIMS chat time to <1:00 minute. Team has responded to meet the goals set for each task.● Accept incoming call volumes of 1,150 per day with an average call wait time of: 21 seconds against a target of: 30 seconds. Show less Buried Service Wire, Contract Service, and Compliance● Led team of nine supervisors and 149 union associates to manage a contract labor force of 1,525 individuals.● Scheduled, dispatched, and updated progress for FiOS and copper buried service wire contractors, placing an average of 17,000 drops per month with an on-time performance rate of 94.3%.● Managed the buried service wire call center for Maryland, Washington DC, and Virginia. With a call volume of 200 calls per day, the average handling time was 2:08 minutes against a 3:00 minute objective.● Processed 17,000 monthly contractor invoices to ensure payment received within the contractual agreement of 30 days, along with making certain the invoices had the correct footage and pricing.● Single Point of Contact for contract services in an effort to move to a Single Source Provider by reducing the contractual workforce from 17 prime contractors to one. This resulted in a cost reduction of $9M per year.● Act as a liaison for Verizon to mediate circumstances that would arise between governmental officials, municipalities, State Corporation Commission, Public Service Commission, and contractors.● Effectively led the Maryland Damage Prevention team, improving the rate of damages per 10,000ft as well as reduced the number of BSW damages resulting from FiOS installs. Show less Fiber to the Premise Program Management● Led team that successfully project managed the fiber to the premise build for the state of Maryland. ● ● Exceeded our expected target of 900,000 by making 935,655 homes available for service. ● Successfully opened 18,212,318 trench feet to place fiber cable while maintaining a damage ratio of 1.43 per 10,000ft against an objective of 2.0. ● Resolved 62 escalated customer complaints by phone conversations, field visits, or contractor compliance. ● Provided direction and scheduling for 36 supervisors with 749 technicians, 1,247 buried path contractors, 240 aerial contractors, and 80 underground contractors.● Analyzed data to ensure project remained on time and within the allotted budget of $220M per year. Show less Copper and DS1 High Capacity● Project managed construction projects in Washington DC (i.e. Capital Visitors Center, WWII Memorial, and Presidential Inauguration). ● Supervised 21 union technicians.● Educated technicians and improved productivity for all direct reports from 64% to 93% within six months.● Scheduled and distributed engineered work orders to technicians. ● Participated in Union grievances.● Provided customer support for both internal and external customers. ● Coordinated outage related restoration and performed field audit reviews. Show less

  • Area Manager

    Jan 2011 - Sept 2011

  • Area Manager

    Sept 2008 - Jan 2011

  • Area Manager

    Oct 2004 - Sept 2008

  • Local Manager

    Jun 2000 - Oct 2004

  • Cable Splicing Technician

    Feb 1998 - Jun 2000
• 

  PPL Electric Utilities

  Sept 2011 - Jan 2024

  ● Responsible for constructing, maintaining, and repairing T&D lines for the Lancaster region. ● Ensure team meets schedule adherence objective in an effort stay on financial Capital and O&M targets● Communicate Safety and Human Performance on a daily basis to raise awareness of following all establish safety procedures to prevent serious injury or potential fatality● Maintain a safe work environment ensuring all personnel are properly trained and safe work practices are being followed.● Manage the performance of all transmission and distribution work within an operating region and responsible for a capital and O&M budget in excess of $50 million.● Develop and maintain a learning organization that fosters a high performance culture and promotes diversity.● Ensure uniform interpretation and application of company policies and procedures by providing guidance and day-to-day direction and advice. Manage the terms and conditions of the Labor Agreement as it relates to a workforce or bargaining unit employees. Resolve union disputes and grievances through the consistent application of the conditions of the current Bargaining Unit Agreement.● Provide direction and leadership to foremen to assure all work is completed safely, on schedule and within budget and the Company responds efficiently during emergency conditions. Interface with multiple departments to ensure adequate scope, resources, and schedules are achieved.● Substitute for the Regional Director/ Director of Operations as required.● Serve as a Regional Emergency Manager during storms, responsible for directing and managing the entire storm restoration effort within an operating region. Show less ● Lead and ensure the safety for six foremen with 52 troublemen (Local 1600) performing the duties as first responder to power service problems and outages● Set expectations relative to responding to outages to maintain good reliability for our customers● Responsible for managing the expense budget which is a direct connection to our work● Promoting team engagement through actively caring, trust, open communication, and mutual respect● Ensure all personnel are properly trained and demonstrates knowledge as a troublemen● Substitute for the Regional Director as required● Act as a subject matter expert during labor disputes by possessing knowledge of union contract and mutual agreements Show less ● Maintain a safe work environment ensuring all personnel are properly trained and safe work practices are being followed.● Manage the performance of all transmission and distribution work within an operating region and responsible for a capital and O&M budget in excess of $50 million.● Develop and maintain a learning organization that fosters a high performance culture and promotes diversity.● Ensure uniform interpretation and application of company policies and procedures by providing guidance and day-to-day direction and advice. Manage the terms and conditions of the Labor Agreement as it relates to a workforce or bargaining unit employees. Resolve union disputes and grievances through the consistent application of the conditions of the current Bargaining Unit Agreement. Act as a liaison to the HR Department in the resolution of BU disagreements.● Implement key performance measures, controls and procedures to ensure the consistent application of safety and productive work practices across PPL EU.● Provide direction and leadership to foremen to assure all work is completed safely, on schedule and within budget and the Company responds efficiently during emergency conditions. Interface with multiple departments to ensure adequate scope, resources, and schedules are achieved.● Substitute for the Regional Director/ Director of Operations as required.● Serve as a Regional Emergency Manager during storms, responsible for directing and managing the entire storm restoration effort within an operating region. Show less ● Manage a team (12) of Long Range Planners, Distribution Operation Schedulers, and Transmission and Substation Schedulers.● Responsible for the prioritization, scheduling, planning, preparation and execution of corrective, preventative and predictive maintenance tasks, projects, switching evolutions and tests associated with all Transmission, Distribution, Substation, and Low Tension Network work.● Implement work processes for PPL EU; an operation that optimize resources, address operational priorities, and ensures alignment with PPL EU financial, customer, reliability, safety and performance goals.● Responsible to ensure organizational adherence to schedules, milestones, key performance measures, controls and procedures for consistent application across operations of the Work Management process, and instill accountability for adherence to the process and completion of planned work● I create an environment that encourages employee engagement and fosters the promotion of a constructive culture. Show less Field Manager – Electrical and Mechanical Harrisburg/Lancaster, PA● Lead a team of eight foremen with 81 electricians and mechanics (Local 1600) assigned to various assignments such as Low Tension Network, Substation, Underground, and Mechanical work.● Responsible for maintaining 138 substations in the Harrisburg and Lancaster region; substations range from 12kV to 500kV.● Ensure team meets schedule adherence objective in an effort stay on financial Capital and O&M targets● Communicate Safety and Human Performance on a daily basis to raise awareness of following all establish safety procedures to prevent serious injury or potential fatality● Manage the Low Tension Network that provides reliable electric service via underground manhole vaults throughout the cities of Harrisburg and Lancaster.● Provide direction for 54 contractors performing substation construction within the Harrisburg/Lancaster region Show less

  • Manager - Transmission Project and Construction Management

    May 2022 - Jan 2024

  • Field Manager - Transmission and Distribution

    Jul 2018 - May 2022

  • RTC Trouble Dept Field Manager

    Aug 2016 - Jul 2018

  • Transmission and Distribution Field Manager

    Jun 2014 - Aug 2016

  • Regional Work Manager

    Jan 2013 - Jun 2014

  • Mechanical and Electrical Field Manager

    Sept 2011 - Jan 2013
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  LG&E and KU Energy LLC

  Jan 2024 - now

  Manager - Contractor Performance