Jiveni Ranchod

Experience

• 

  DIRECT FIN SOLUTIONS

  Jan 2004 - Nov 2004

  Sales Agent – Channel Life

  • Selling unsurance policy to clients.• Data Capturing• Filing• Assisting manager with meetings.• Back office work• Updating client information.

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  THE PHONE HOUSE

  Aug 2006 - Oct 2010

  Customer Service Advisor

  • Dealing with customer billing queries and complaints.• Liaison between department to resolve customer query.• Able to navigate between systems to track customer orders.• Investigate accounts when customers are due for credit or compensation.• Assisted customers with technical support pertaining to internet issues.• Competent to work under pressure and resolve customer’s queries or complaints.• Authorizing dispatching, returns and credit for wired and wireless routers.• Obtain a minimum of 80% for all call assessments done.• Data capturing of client information.• Amending and cancelling direct debits.• Taking crad payments.• Adding and removing of select services.• Registering clients for online billing.• Assisted teams leaders in issuing warnings to staff members.• Up Selling and cross selling products.• Promoting new products.• Back Office : despatching of broadband equipment to clients.• Correspondence Department : Dealing with clients queries via email, resolving the issue and emailing the client the resolution.• Assisted HR with the employment equity. ( was in the employment equity committee )• Assisted HR in sorting cv’s to choose the correct person for the postions.• Assisted HR on regular basis with filing of documents and updating employees information on the database. Show less

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  Capitec Bank

  Oct 2010 - now

  CAPITEC BANKHelpdesk November 2010 • Resolving consultants queries telephonically.• Accuracy and attention to detail• Assist with reversing of funds in accounts.• Settling client arrears.• Computer literate• Linking and de-linking of bank cards.• ADHOC payments• Locking & unlocking of clients fixed term savings accounts.• Reversing loans which was issued and the contracts did not print.• Good telephonic and communication skills.• Assisting with system errors and providing resolutions.New Position : Paydate Management Administrator02 April 2012 - Current• Performing all employer paydate management activities, includes employer creation, employer maintenance and employer paydate management.• Ability to compile professional reports.• Analysis and collection of related employer information.• Providing support to various internal clients.• Fraud and duplication detection.• Identifying and implementing payrule amendments or additions.• Information sharing with regional management groups.• Handling branch and regional managers queries.• Duplication identification.• Good telephonic and communication skills.• Accuracy and attention to detail• Computer literate (MS Excel, MS Word, MS Outlook)• Evaluating existing pay patterns for employers.• Accumulating of applicable employer information.• Ordering of stationery on monthly basis for the department• Investigation of fraudulent employers, and checking that the Fica documents provided are not fraudulent and once detected it will escalated to the Application Fraud department.• Assisting TL with his daily duties and filling in for TL in his absence – saving of reports and re-allocation of reports.• Prepare monthly paydate planning• Communicate and share information with other deaprtments.• Measure quality of centralized employers.• Assisiting my manager when he is on leave. Show less

  • Anti-Money Laundering Analyst

    Jun 2022 - now

  • New Employer Data Administrator

    Apr 2012 - now

  • Helpdesk

    Oct 2010 - Apr 2012