Saurabh Rai

Experience

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  Concentrix

  Mar 2017 - Feb 2018

  Social Media Analyst

  • Actively involved on managing You Tube global community• Audit the user uploaded content globally as per the You Tube content policies.• Perform Fraud/Spam investigation in order to attain a healthy community• Contribute Strategy and development of new workflows against vectors of You Tube abuse.• Resolving customer accounts within the TAT of 24 hours which are being suspended• Approve/disapprove accounts or content based on program criteria.• Identify trends uploaded by spammers to improve efficiency and user experience.• Investigation of fake profiles, accounts.• Investigation of Minor content (Child abuse, minor sexualization, minor harmful/dangerous activities).• Escalate major violators ( FTO, Video upload spam, comments spam, Top offender etc) different teams e.g. Privacy, Trust &Safety-Policy enforcement(P&E), Copyright team etc.• Provide excellent customer service to company users.• Engage with client every week on quality updates and follow ups. Show less

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  Accenture

  Apr 2018 - May 2019

  Business Operations Analyst

  Worked as a digital marketing specialist for Google Ads, apps performance team which involves working on tickets from account managers for large consumer scale Google client and helps them resolving issues with their in-app advertising. Analyzing technical issues and working closely with other technical team such as engineering to help them flag and resolve any technical issue or bugs.Addressing clients concerns related to account optimization.To help clients achieve their business goals of growth and development with Google Ads.Addressing any UI and navigation related issues within Google ads UIHelping clients create new accounts and campaigns focused on their business goals. Show less

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  AGL - Hakuhodo

  Sept 2021 - Oct 2023

  • Currently working with client Maruti Suzuki for transforming the customer journey using the hyperlocal concept.• Making strategies for Maruti Suzuki Dealer.• Handled Escalations and resolved within the TAT of 24 hours.• Monitoring market trends and competition to improve Creatives.• Handling the overall GMBs (Google My Business) for Maruti Suzuki Dealer.• Addressing clients concerns related to Creative and GMBs.• Approve/disapprove Creatives and contents based on Client criteria.• Monitor the timely resolution of dealer complaints and take steps for process improvements to ensure constant reduction in complaints. Show less

  • Assistant Manager-Service Delivery Operations

    Nov 2022 - Oct 2023

  • Assistant Account Manager

    Sept 2021 - Nov 2022
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  Publicis Global Delivery (PGD)

  Oct 2023 - now

  Associate Manager

  • Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.• Communicate proactively with all involved stakeholders to encourage, identify problems, create solutions, and implement efficiency improvements.• Analyse the economics of project plans and provide actionable feedback relating to cost-benefit and return-on-investment standards. • Review proposed modifications on project plans, including meeting with relevant stakeholders to approve and implement changes.• Anticipate details of future projects by communicating directly with clients.• Regular audit of assets to identify issues and implement permanent fixes to avoid future occurrences. Show less