Mohan Jyothi Swaroop

Experience

• 

  PLLC Software Solutions

  Jul 2016 - Feb 2017

  QA & Application Support Engineer

  Manual Tester for Web based and Mobile application.Responsible for 24/7 application support.Technical support for Mobile app front end UI designContent Management Expert for Web application.Responsible for maintaining proper work timelines for AIQ team

• 

  Cognizant

  Feb 2017 - Mar 2019

  Programmer Analyst

  Responsible for UAT Functional and Regression Testing.Complete End to end testing for Paper Claims - From Creating test data (CMS, UB, correspondence Documents) to Test Execution.Defect logging, Tracking and Retesting in JIRA.Validation of EDI 837 Processes.Loading claims to databases (Facets, Mainframes CA).Knowledge Transition and Presentations.Implementation of Test plan, Test Strategy and Audit Documents.

• 

  Phenom

  Apr 2019 - now

  Project Management: Lead the planning, execution, and delivery of software projects, adhering to project timelines, budgets, and quality standards.Stakeholder Management: Serve as the primary point of contact for stakeholders, including clients, product managers, development teams, and other internal and external stakeholders, managing expectations and communication channels effectively.Resource Management: Allocate resources, including developers, testers, and other team members, to projects based on skillsets, availability, and project requirements, ensuring optimal resource utilization.Team Leadership: Provide leadership, guidance, and mentorship to cross-functional teams, fostering a collaborative and high-performance work environmentRisk Management: Identify potential risks and issues that may impact project delivery and develop mitigation strategies to address them proactively, ensuring smooth project execution. Scope Management: Define project scope, objectives, and deliverables in collaboration with stakeholders, and manage scope changes through formal change control processes to prevent scope creep.Customer Satisfaction: Ensure customer satisfaction by delivering high-quality solutions that meet or exceed customer expectations, maintaining regular communication with clients, and soliciting feedback to continuously improve service delivery.Continuous Improvement: Identify opportunities for process improvement, automation, and optimization within the delivery process, driving continuous improvement initiatives to enhance efficiency & ProductivityFinancial Management: Manage project budgets, forecasts, and financial performance, tracking project costs, expenses, and resource utilization, and ensuring profitability and cost-effectiveness.Documentation and Reporting: Maintain accurate project documentation, including project plans, status reports, risk registers, and other relevant artifacts, and provide regular project status updates to stakeholders. Show less Guide and facilitate Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Review, and Sprint Retrospectives.Ensure that Agile and Scrum principles are understood and followed by the development team.Empower the development team to self-organize and make decisions collaboratively.Foster a culture of continuous improvement, adaptability, and innovation within the team.Identify and eliminate impediments that hinder the team's progress, ensuring a smooth development process.Collaborate with other Scrum Masters and stakeholders to address organizational challenges.Act as a liaison between the development team and stakeholders, facilitating clear communication and understanding of project priorities.Collaborate with the Product Owner to refine and manage the product backlog, ensuring it aligns with business goals and customer needs.Assist in prioritizing user stories and features for each sprint.Facilitate retrospectives to review and improve the team's processes continuously.Advocate for and implement changes that enhance the efficiency and effectiveness of the development process.Track and communicate key Agile metrics, such as velocity, to provide insights into the team's performance.Use metrics to identify areas for improvement and to make data-driven decisions.Promote collaboration between cross-functional teams, ensuring that development, QA, and other departments work seamlessly together.Identify and address risks early in the development lifecycle.Work with the team to develop strategies for risk mitigation.Provide coaching and support to team members on Agile methodologies, ensuring a shared understanding of roles and responsibilities.Help the team adapt to changing requirements and technologies. Show less 1. Testing Strategy Development: Collaborate with product managers, developers, and other stakeholders to understand the requirements and define a comprehensive testing strategy for Phenom's talent experience management platform.2. Test Planning and Documentation: Develop detailed test plans, test cases, and test scripts based on functional and non-functional requirements, ensuring adequate coverage of all features and use cases.3. Functional Testing: Conduct functional testing to verify that all features and functionalities of the platform work according to specifications, including user interface testing, workflow testing, and integration testing.4. Regression Testing: Develop and execute regression test suites to ensure that new enhancements or bug fixes do not introduce regressions in existing functionality.5. Defect Management: Document defects found during testing in a defect tracking system (e.g., Jira) with clear and concise descriptions, prioritize defects based on severity and impact, and work closely with developers to ensure timely resolution.6. Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including developers, product managers, designers, and customer support, to ensure alignment on quality goals and requirements.7.Knowledge Sharing: Share knowledge and expertise with other team members, mentor junior QA engineers, and contribute to the continuous improvement of testing processes and methodologies. Show less

  • Technical Delivery Manager

    Feb 2024 - now

  • Product Configuration Lead

    Apr 2021 - Feb 2024

  • Quality Assurance Engineer

    Apr 2019 - Apr 2021