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Khairunnas N.

Khairunnas N.

Receptionist

Followers of Khairunnas N.172 followers
location of Khairunnas N.WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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  • Timeline

  • About me

    Network Specialist at Maxis

  • Education

    • Management and Science University

      2009 - 2011
      Diploma in Hospitality Management Hospitality management and Tourism 2.79

    • Open University Malaysia

      2017 - 2022
      Bachelor of Applied Science - BASc Information Technology

  • Experience

    • Residence Desa Lagoon Resort

      Aug 2005 - Jul 2006
      Receptionist

      To work within the functional areas of Reception / Front Office and guest relations to ensure the highest levels of customer satisfaction are achieved, whilst maintaining an efficient system for room allocation, check-in, check out and audit. To be aware of competitors facilities and rates and report on any information that is relevant to the improvement of guest service and/or the achievement of an increase in room yield To be a friendly, customer focused individual for this integral role which is the first and last point of contact for all our guests.As a receptionist I will check the guests in and out, deal with general queries as well as maintaining administration within the department.I will also be required to gain a full knowledge of all room types and configurations to ensure that requests can be met wherever possible on check in. Show less

    • VADS Berhad

      Aug 2011 - May 2015
      Customer Service Representative

      Mobile1 Ltd Singapore ProjectAwarded with Healthy Staff of the Month ( No MC for 3 & 6 months)To handle all inbound enquiries and able to resolve customer’s complaints build long term relationship with the customers.To educate customer about the company’s services and products and direct them to use the services and products offered.Assisting customers to perform troubleshoots.Attends to customer’s queries/request tactfully, professionally and in a pleasant manner.Provides accurate, efficient and quality service that exceeds our customer’s expectation Show less

    • Digi Telecommunications

      Jun 2015 - May 2016
      Customer Service Representative

      Handling billing queries and 1st level troubleshootingProvide suitable plan and solution for customer in choosing or changing their plan.Advice accurate information, efficient and reliable information to customer in professional manners.

    • Teledirect Telecommerce

      Jun 2016 - Dec 2018
      Customer Service Executive

      Support Singapore customer for Samsung project. IT / Android mobile and home appliances technical support.Assisting customer to configure Samsung mobile and home appliances technical troubleshooting as well as explain the company policies in laymen term.Handling difficult customers during Note 7 issues and exchange program as well as handling complaint call.Send IM (Interactive Message) and create SR ( Service Request ) to assign technician or appointment to visit the customer location for servicing. Show less

    • Maxis

      Aug 2019 - now
      Network Specialist

    • Atos

      Feb 2024 - now
      IT Support Specialist

  • Licenses & Certifications

    • Diploma in Hospitality Management and Tourism

      Management and Science University