Mika Jaakkola

Experience

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  Tieturi Oy

  Mar 2005 - Feb 2006

  Software Specialist

  Tieturi is a company that organizes ICT related training. * Lecturing about Linux operating system (RedHat) to business customers* Building and installing classroom infrastucture* Building and administration of wide-range of software and databases, including Oracle, Adobe products etc* Maintaining classroom infrastructure* Getting Certifications as Mac OS X professional. * Supervisor for Prometric certification exams and administration of the testing environment

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  Varimport Oy

  Apr 2006 - Nov 2007

  System Specialist

  Apple Macintosh, Mac OS X + other Apple product specialist.Varimport Oy is a local Apple Service Provider and Reseller. My duties were mainly taking care of hardware and software problems on Macintosh workstations and servers and other Apple products including iPods and AppleTV’s.* Warranty repairs with close relationship to Apple Inc. support* Part orders via Apple warranty system(GSX)* Support for end-users* Support for business customers* Maintenance and configuration tasks* Apple product reseller Show less

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  Brage-Dataware Oy

  Nov 2007 - Feb 2008

  IT-System Specialist

  My position was ICT-­‐System Specialist.* Configuration and administration of existing systems in corporate customer premises* Installing new hardware/software at corporate customer premises* Selling IT systems to end-usersPlatforms included Windows,Linux and Mac workstations and servers.

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  Nokia

  Jun 2008 - Feb 2013

  Specialist

  Specialist in IT-organization providing messaging and desktop services for~40 000 end users globally. Working in virtual teams and projects withmultinational members globally.On Messaging team- Cross platform e-mail services tier 3 support- Group Policy management & deployment- Creating documentation for Messaging Services (Outlook,Exchange, Office Communicator/Lync)- Messaging services application testingOn Desktop team- Windows deployment- Windows Application Deployment- SCCM deployment- Service and application documentation- Tier 3 Support on Windows platform and applications- Change Process deploymentDesktop Services- Working on multiple projects using Agile -methodsProjects & other responsibilities- Windows Server Infrastructure Management- Mac OS X Application Deployment- SNOW deployment and migration regarding Messaging & Desktop services- SCCM 2012 global deployment- Windows 8 global deployment- Maintaining and Administration of Windows Active Directory environment- PowerShell 2.0 Scripting- Testing and deployment of different Group Policies- Ownership of Outlook client configuration- Tier 3 support of Outlook clients (including Outlook 2011 for Mac) and e-mail (Exchange)- Windows 7 worldwide testing and deployment- Testing and deploying Applications for Mac OS X- Technical documentation writing- Deployment of Mac OS X workstations- Tier 3 support of Mac OS X workstations- AppleScript testing (basics)- Python scripting (reading and experimenting) Show less

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  HCL Technologies

  Apr 2013 - Nov 2015

  Technical Specialist

  Through Nokia's outsourcing activities; Member of a multinational team managing, developing Nokia’s Linux, MacOS X infrastructure. Integrating these services into Microsoft’s infrastructureand downscaling the services in very rapidly changing business environment.- SNOW deployment and management on Linux & Mac Services- Tier 3 Support for Mac OS X- Creating documentation for Mac OS X support for SNOW- Mac OS X Application deployment, testing and support

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  Tampere University of Technology

  May 2017 - Jan 2018

  Research Assistant

  Working on research project 6Aika - Tulevaisuuden kiertotalouskeskukset (Circular Economy Hubs of the Future) at TTY. Our team is focusing on research how organisations create profitable business with Circular Economy Business Models. Our work consists of creating and analysing surveys and managing workshops with collaboration of other stakeholders like regional Business Service Portals, Universities of Applied Sciences and Waste Management Companies in 6Aika- cities (Turku, Tampere, Oulu, Helsinki, Espoo, Vantaa). Research also consists the development opportunities for Circular Economy Hubs in these areas. Show less

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  Microsoft

  Feb 2020 - now

  As a Customer Success Account Manager at Microsoft, I manage client relationships to ensure the successful deployment and adoption of IT solutions. My role involves collaborating with cross-functional teams to deliver tailored solutions, providing strategic guidance to optimize IT infrastructure, and proactively identifying opportunities to enhance security measures.In addition to my core responsibilities, I have been an active member of the local sustainability team. In this capacity, I have contributed to various sustainability initiatives and trained internal colleagues on Microsoft's sustainability goals and practices. This dual focus allows me to integrate sustainability considerations into our IT solutions, driving both technological and environmental advancements.Key Achievements:- Successfully managed and optimized IT solutions for diverse clients, enhancing their operational efficiency and security.- Had training sessions on Microsoft's sustainability goals, fostering a culture of environmental responsibility within the organization.- Collaborated with the sustainability team and used expertise gathered for client projects, aligning with Microsoft's commitment to sustainability.- Successfully managed to leverage capabilities of Artificial Intelligence (AI) for the benefit of customers Show less

  • Customer Success Account Manager

    Oct 2020 - now

  • Service Delivery Manager

    Feb 2020 - Oct 2020