Marcus Parker

Experience

• 

  Wells Fargo

  Jan 2005 - Aug 2007

  • Managed premier/high-value customer portfolios• Served the customers' total financial service needs resulting in greater Market share and profitability• Proactively cross-sold additional products through referrals• Special emphasis was placed on providing customers with personal financial counseling and lending services• Earned and generated new business through outbound calls and referrals • Managed in-branch teller services to ensure efficient transaction processing• Established sales referral and service goals• Recruited, trained, and coached a successful service and referral team• Efficiently maximized resources to achieve service and sales goals• Ensured compliance with operational regulations and guidelines • Sold retail bank products to customers and prospects• Maintained and enhanced banking relationships with existing customers• Achieved and exceeded daily, monthly, quarterly, and annual sales goals• Managed customer portfolios while delivering great customer service

  • Personal Banking Manager - PB2

    Jul 2006 - Aug 2007

  • Service Manager

    Nov 2005 - Jun 2006

  • Personal Banker

    Jan 2005 - Oct 2005
• 

  Charles Schwab

  Oct 2007 - Sept 2009

  Customer Service Representative

  • Utilized a passion for customer service, positive energy, and problem solving skills to connect with clients via inbound and outbound calls• Assessed and resolved client issues quickly, helped clients navigate Schwab products and services• Delivered unparalleled value and outstanding service to clients in order to build and maintain client loyalty• Uncovered business development/sales opportunities, discussed the latest market trends, responded to research requests, and provided investment education to clients 部分表示

• 

  JPMorgan Chase & Co.

  Oct 2009 - Apr 2011

  Licensed Personal Banker

  • Effectively communicated the value of the products to customers to acquire, retain, and deepen customer banking relationships• Discovered the customer’s financial needs, then provided retail product and service recommendations• Cultivated long-term business and consumer relationships to ensure branch sales growth and customer retention• Proactively partnered with specialists to deliver expert help to customers with specialized financial needs

• 

  Northwestern Mutual

  Apr 2014 - Dec 2014

  Financial Representative

  • Utilized a personalized and strategic approach to provide financial solutions tailored to each client's individual financial needs • Compassionately applied the core values of Abundance, Faith, Family, and Hard Work to work closely with clients to develop customized financial plans • Proactively partnered with specialists by bringing in knowledgeable groups of financial advisors to assist in providing needs-based analysis and financial solutions

• 

  TTEC

  Jul 2015 - Oct 2015

  Lead Generation Specialist

  • Strategically referred lead generation opportunities, guided strategy, analyzed performance results, and recommended ongoing advertising solutions for both new and existing Facebook and Instagram advertising clients• Intelligently utilized marketing analytics, CRM tools and technology, advanced coaching, and quality assurance to successfully execute marketing plans for Facebook and Instagram advertising clients• Successfully articulated performance results and prepared client-facing reports for Facebook and Instagram advertising clients 部分表示

• 

  Southern Glazer's Wine & Spirits

  Jul 2017 - Mar 2018

  Order Selector/Loader

  • Systematically prepared orders for shipping, receiving, storage, and delivery to customers• Efficiently stored, pulled, and issued product • Quickly loaded and unloaded cases of wine/spirits product within a warehouse facility• Safely utilized hand trucks, forklifts, hoists, conveyors, or other handling equipment to move product to and from trucks and within or between storage facilities• Regularly conducted inventory counts• Routinely performed basic housekeeping in assigned areas of warehouse 部分表示

• 

  Southern Glazer's Wine & Spirits

  Nov 2018 - Jan 2019

  Order Selector

  • Systematically prepared orders for shipping, receiving, storage, and delivery to customers• Efficiently stored, pulled, and issued product • Quickly loaded and unloaded cases of wine/spirits product within a warehouse facility• Safely utilized hand trucks, forklifts, hoists, conveyors, or other handling equipment to move product to and from trucks and within or between storage facilities• Regularly conducted inventory counts• Routinely performed basic housekeeping in assigned areas of warehouse 部分表示

• 

  XPO Logistics, Inc.

  Aug 2019 - Jan 2020

  Dock Worker

  • Quickly loaded and unloaded freight• Accurately used a handheld scanner• Strategically deployed shelves and racks to maximize freight space within trailers• Safely utilized forklifts or other handling equipment to load and unload freight into and out of trailers• Occasionally weighed and measured freight

• 

  Communication Solutions, LLC

  Jun 2020 - May 2021

  Technical Support - Level II

  • Effectively functioned in a Level II technical position to ensure the timely and complete provisioning of service orders and activation requests using sophisticated systems and processes• Meticulously processed orders while simultaneously assisting customers and colleagues via inbound calls, outbound calls, online chat, and email• Professionally managed the assigned queue using time management skills• Diligently managed the assigned queue to maintain service level objectives

• 

  McCormick & Company

  Aug 2021 - May 2022

  Utility Operator

  McCormick is a global leader in flavor. With over $6.5 billion in annual sales in over 150 countries and territories, they manufacture, market, and distribute spices, seasoning mixes, condiments and other flavorful products to the entire food industry including e-commerce channels, grocery, food manufacturers and foodservice businesses.

• 

  Amazon

  Aug 2022 - Oct 2022

  Warehouse Associate

  Amazon.com

• 

  Amazon

  Aug 2023 - Nov 2023

  Warehouse Associate

  Amazon.com

• 

  Amazon

  Aug 2024 - Nov 2024

  Warehouse Associate

  Amazon.com