Ivan Medvedev

Ivan Medvedev

Front Desk Administrator

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location of Ivan MedvedevPrague, Czechia

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  • Timeline

  • About me

    Project Manager at VML Prague

  • Education

    • University of Economics and Business VŠE

      2016 - 2018
      Course Information media and services Information media and services
    • Language and Preparatory Studies, Charles University, Prague, CZ

      2014 - 2015
      CCE Certificate of B2 - 2015 Czech language B2 course
    • SBEI Secondary School named after D.D. Leljushenko, Moscow, RF

      2012 - 2014
      International Office Manager certificate - 2014 International Relations and Affairs
  • Experience

    • Hotel Merchants Avenue

      Jun 2017 - Sept 2017
      Front Desk Administrator

      - Check-in, check-out- Administrative work- Customer service- Learned hotel system PrevioKey Achievement:- Positive reviews on Booking.com- Front-desk administrator of the month

    • H&Hotels Group

      Jan 2018 - Sept 2018
      Front Desk Administrator

      - Check-in, check-out- Administration work- Accounting- Pre-authorisation payments- Customer service- Sales, up-sales- Phone/email reservations- Learned hotel system Hores 9, Hores 10Key Achievement:- Learned pre-authorization and accounting- Improved communication skills

    • Hotel Sax

      Feb 2019 - Apr 2020
      Front Desk Administrator

      - Check-in, check-out- Made reservations- Payments/revenue control- Pre-authorisation payments- Answered on Booking, Expedia, Tripadvisor Google reviews- Learned HotelTime systemKey Achievement:- Improved hotel reviews/feedbacks

    • Allzora

      Jun 2020 - Apr 2023
      Project Manager

      - E-shop support in Czech and English languages (phone/email communication) - Good knowledge of systems Dotykacka, Zasilkovna, UPS, DPD, WeDo, DHL, PPL, Balikovna - Support and technical support for physical stores - Improve and create pages, products, text, banners, descriptions in Magento/Shoptet e-shops system - E-shops administration- Market analysis/ Market-based pricing- Product analysis - Distribution cooperation with ASEVI company- Improving sales by cooperation with different marketplaces- Looking for new foreign and local suppliers- Developing and improving new projects- Teamwork with the IT department to improve and speed up the shops processKey Achievement:- Improved sales of Allzora express shops - Distribution cooperation with ASEVI company- Built e-shop for Allzora express Show less

    • VML

      Apr 2023 - now
      Project Manager

      - Oversaw lead flow management across eight Ford markets- Led issue identification, from raising concerns to overseeing resolution- Conducted daily stand-up calls with a team of developers- Performed market analysis and monitored health metrics related to lead management- Generated reports on issues, SLA data, lead flow volume, and the status of delivered/undelivered leads- Held meetings with market representatives for comprehensive market assessments- Facilitated informational communication across all markets regarding new features- Implemented new features seamlessly across all markets- Provided weekly reports to Ford's management on key performance indicators and updates Show less

  • Licenses & Certifications

    • Meta Front-End Developer by Meta on Coursera

      Meta
      Nov 2024
      View certificate certificate
    • Webflow 101 Course

      Webflow
      Dec 2023
    • Introduction to Web Design and Development

      LinkedIn
      Aug 2023
      View certificate certificate
    • EF SET English Certificate 70/100 (C1 Advanced)

      EF Standard English Test (EF SET)
      Apr 2023
      View certificate certificate
    • WPP Demystifying Data & AI

      WPP
      Dec 2023
    • Responsive Web Design

      FreeCodeCamp
      Oct 2023
      View certificate certificate