Ivan Medvedev

Experience

• 

  Hotel Merchants Avenue

  Jun 2017 - Sept 2017

  Front Desk Administrator

  - Check-in, check-out- Administrative work- Customer service- Learned hotel system PrevioKey Achievement:- Positive reviews on Booking.com- Front-desk administrator of the month

• 

  H&Hotels Group

  Jan 2018 - Sept 2018

  Front Desk Administrator

  - Check-in, check-out- Administration work- Accounting- Pre-authorisation payments- Customer service- Sales, up-sales- Phone/email reservations- Learned hotel system Hores 9, Hores 10Key Achievement:- Learned pre-authorization and accounting- Improved communication skills

• 

  Hotel Sax

  Feb 2019 - Apr 2020

  Front Desk Administrator

  - Check-in, check-out- Made reservations- Payments/revenue control- Pre-authorisation payments- Answered on Booking, Expedia, Tripadvisor Google reviews- Learned HotelTime systemKey Achievement:- Improved hotel reviews/feedbacks

• 

  Allzora

  Jun 2020 - Apr 2023

  Project Manager

  - E-shop support in Czech and English languages (phone/email communication) - Good knowledge of systems Dotykacka, Zasilkovna, UPS, DPD, WeDo, DHL, PPL, Balikovna - Support and technical support for physical stores - Improve and create pages, products, text, banners, descriptions in Magento/Shoptet e-shops system - E-shops administration- Market analysis/ Market-based pricing- Product analysis - Distribution cooperation with ASEVI company- Improving sales by cooperation with different marketplaces- Looking for new foreign and local suppliers- Developing and improving new projects- Teamwork with the IT department to improve and speed up the shops processKey Achievement:- Improved sales of Allzora express shops - Distribution cooperation with ASEVI company- Built e-shop for Allzora express Show less

• 

  VML

  Apr 2023 - now

  Project Manager

  - Oversaw lead flow management across eight Ford markets- Led issue identification, from raising concerns to overseeing resolution- Conducted daily stand-up calls with a team of developers- Performed market analysis and monitored health metrics related to lead management- Generated reports on issues, SLA data, lead flow volume, and the status of delivered/undelivered leads- Held meetings with market representatives for comprehensive market assessments- Facilitated informational communication across all markets regarding new features- Implemented new features seamlessly across all markets- Provided weekly reports to Ford's management on key performance indicators and updates Show less