Michael Buchsbaum

Experience

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  UtiliPro (AGL Resources)

  Jan 1998 - Jan 1999

  Business Systems Analyst

  Selected by this startup energy marketer to become part of a team that developed all operating procedures, applications and documentation site to resolve support issues, implement software and hardware rollouts and evaluate new equipment and software packages.• Converted over 200,000 customer records into new information system by developing an auto-loader, saving over 9,000 man-hours of manual data entry.• Configured, tested and documented SCT Banner CRM (Customer Relationship Management) which enabled comprehensive customer aggregation and supply chain management.• Designed ad-hoc reports, queries and stored procedures in Developer/2000 and Oracle 7.3. Show less

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  SunTrust Bank

  Aug 1999 - Sept 2000

  Business Systems Analyst

  Hired by this major bank to assess the needs and create solutions for the Foreign Exchange department. Acted as liaison between vendors and clients to customize vendor provided software. • Analyzed systems and software needs of Foreign Exchange department.• Developed intranet site and application to run reports and queries on demand.• Developed an application that reduced the runtime of a weekly report from three hours to five minutes.

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  Menlo Worldwide Logistics

  Jan 2000 - Jan 2003

  Web Application Developer

  Selected to design and develop a global web based trouble ticket system to be used worldwide. Responsibilities included application development, database design, project management, operational support, testing and implementation. • Directed team of three developers including task assignment and daily supervision.• Developed a CRM Software Package to expedite orders and request operational support. • Created a shipment tracking application, with API to shipping companies’ tracking data.• Designed an inventory application to monitor shipment status and warehouse inventory level requirements including an extranet for customers. Show less

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  State of Georgia

  Jul 2003 - Feb 2005

  Technical Analyst / Webmaster

  Hired to design and develop applications and manage and support a multiple server environment. Scope of responsibilities included application development, database design, project management, operational support, testing and implementation, supervision of technical programmers. • Designed and developed an event registration package including the design and implementation of the SQL Server database and overall project management.• Developed a Change Request Web Application to enter requests and allow management to track all open projects. • Installed a web reporting software package to enable presentation of customized reports via the intranet.• Installed, configured and managed a Microsoft Internet Server that served over 400,000 visitors and 4,000,000 hits monthly. Show less

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  Zaxby's Franchising, Inc.

  Feb 2005 - Feb 2012

  Sr. Technical Analyst / Architect

  Responsibilities included application development, database design, project management, operational support, testing and implementation. • Created ERP System to consolidate all corporate financial and franchising data, employee management, document storage and web reporting tasks.• Developed SQL application to consolidate data from over 200 locations to import to payroll system saving $40,000 annually.• Implemented Employee Portal for 8,000 employees to replace mailing W-2 and bi-weekly statements, integrated the automation of pay cards and provided cost savings of over $100,000 annually.• Supported 12 production web and database servers running Windows 2003 Server and Windows 2008 O/S and SQL Server 2008 (and 2000, 2005).• Consolidated sales figures from over 600 locations, calculated fees and submitted ACH files to banks.• Built employee time-off request system with automated e-mail notifications and electronic approval functionality eliminating all previously required paper.• Incorporated enterprise extranet for store specific sales data and corporate communications. Show less

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  Benchmark Brands, Inc.

  Feb 2012 - Mar 2014

  Business Analyst / Manager, ERP Systems

  Responsibilities included strategic and tactical ownership of financial enterprise systems including accounting, payroll and ecommerce payment interfaces. • Implemented ImageNow enterprise document imaging solution including requirements gathering, project management, software customization, database creation and maintenance and training, resulting in savings of 50 hours of manpower weekly. • Selected and implemented first Help Desk web solution following SDLC method to 150 employees. • Performed upgrade to Microsoft Dynamics GP 2010 accounting ERP software providing personalized dashboards and KPIs with greater Excel integration for executives.• Ensured near zero downtime by managing vendor relationship with enterprise payroll and timekeeping vendor, ADP.• Reduced time to receive Business Intelligence (BI) reports using SSRS and Crystal Reports by 20%.• Performed extract, transform, load (ETL) functions of data between disparate vendor data using SSIS.• Expedited data feed of 1,000,000 customers monthly into the e-commerce order management system. Show less

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  Equifax

  Aug 2014 - now

  Product Owner

  Responsibilities include working with clients to create solutions that meet their requirements and parallel overall business strategy.• Managing an application project as a Program Manager with over 200 external enterprise applications on four continents, defining objectives and time-line, assign resources and act as liaison with vendor. • As an Implementation Specialist, modifying code and databases to customer’s requirements, configuring application servers and working with networking staff to architect connectivity solutions between the application layer and the Internet through firewalls and load balancers.• Creating documentation as a Technical Writer, including step-by-step user and administrative instructions as well as technical database and programming interfaces.• Implementing LDAP, OAuth2, OpenID and SAML security integration between internal and external Internet applications. Show less