Mongwadi Mohlala

Experience

• 

  Power Construction (Pty) Ltd

  Apr 2014 - Oct 2018

  IT Support Technician
• 

  BCX

  Oct 2018 - Nov 2022

  Information Technology Support Technician

  • Install, configure and support Windows workstations• Maintain current and accurate inventory of hardware, software and resources• Ensures compliance with software licensing agreements• Perform long-term fault, configuration,performance and security management of Desktops systems• Install, configure, and support end-user IT hardware and software within acceptable response times• Manage users on systems (reset passwords, create new accounts etc)• Introduce new IT capabilities by introducing opportunities for improvement and propose viable solutions• Continues improvement - Reviews key processes to identify gaps between customer requirements and current outputs and to identify key variances.• Achieve a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping abreast of current developments and trends in area of expertise.• Monitoring - Determines which systems; processes, or areas need to be monitored; identifies what information needs to be obtained. Show less

• 

  Mimecast

  Nov 2022 - now

  Technical Support Engineer

  As a Technical Support Engineer at Mimecast, I specialize in integrating and supporting Active Directory, Azure, Google Directory, SMTP, TLS, SSL, firewalls, network routing, and email delivery with Mimecast services