Marcus Griffin

Sales and Operations Manager

1000 followers

Atlanta Metropolitan Area

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Timeline
About me
Director of Interior Product Line
Education
- Clayton State University
  -
  Bachelor of Business Administration - BBA BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
- Enterprise State Community College
  -
  Associate of Arts and Sciences - AAS Business Administration and Management, General
- Clayton State University
  -
  Master of Business Administration - MBA Business Administration and Management, General
Experience
- Staples
  Jan 2000 - Jan 2007
  Sales and Operations Manager
  - Managed YOY sales increase of 40% highest for a new store 2nd year operation - Developed and implemented sales plan that generated $.5M incremental YOY increase inoperating profit- Maintained company leading training metric with an average better than 99%- Drove 10% better than company average customer service metric- Successfully managed $15M annual budget retail location- Ensured total store inventory accuracy to better than 97%
- Delta Air Lines
  Aug 2007 - Jul 2022
  Successfully implemented sales strategy to promote Delta Flight Products to the airline industry. Marketed and sold Delta Flight Products In-Flight Entertainment and Connectivity (IFEC) to national andinternational airline customers. Exceeded sales targets by 40% in 2021 Successfully completed modification project for premium cabins across Delta’s fleet of over 900 aircraft ahead of scheduled and on budget. Implemented carpet management program decreasing total inventory on hand by over 50% and reducing surplus inventory on hand by $3M. Restructured odor control program resulting in 75% reduction in complaints in a six-month period andgenerating $1M in cost avoidance. Created training programs for external vendors to improve safety and quality for work performed on Delta aircraft.
  - Regional Sales Manager
    Apr 2021 - Jul 2022
  - Project Manager
    Feb 2018 - Apr 2021
  - Program Manager
    May 2012 - Feb 2018
  - Aircraft Maintenance Technician
    Feb 2009 - May 2012
  - Line Maintenance Support
    Aug 2007 - Feb 2009
- Wencor Group
  Jul 2022 - now
  Director of Interior Product Line Management
Licenses & Certifications
- PRIVATE PILOT (AIRPLANE SINGLE ENGINE LAND)
  Federal Aviation Administration
  May 1995
- Google Analytics Individual Qualification
  Google
  Jul 2022
- Google Ads Search Certification
  Google
  Jul 2022
Honors & Awards
- Awarded to Marcus Griffin
  Chairman's Club Award Delta Air Lines Nov 2016 For over 25 years, Delta Chairman’s Club has been the most prestigious corporate recognition program atDelta Air Lines. Chairman’s Club is unique in that our members are nominated and selected by theirpeers and validated by Delta’s most senior leaders. Honorees are the employees who consistentlydemonstrate the “Delta Difference”— caring for our customers, coworkers, and the communities weserve. The Honoree exemplifies Delta’s Rules of the Road, demonstrates the Brand Attributes… Show more For over 25 years, Delta Chairman’s Club has been the most prestigious corporate recognition program atDelta Air Lines. Chairman’s Club is unique in that our members are nominated and selected by theirpeers and validated by Delta’s most senior leaders. Honorees are the employees who consistentlydemonstrate the “Delta Difference”— caring for our customers, coworkers, and the communities weserve. The Honoree exemplifies Delta’s Rules of the Road, demonstrates the Brand Attributes of No OneBetter Connects the World, and puts into practice the Four Essential Behaviors. Show less