Ronaldo S.

Experience

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  2 Silos Brewing Co.

  Jan 2018 - Sept 2020

  Guest Assistant

  ▪ Executed food runner duties with a team making sure up to 1000 customers were satisfied during the summer ▪ Assigned certain roles for each team member to clean and serve food in designated areas of the 12-acre campus▪ Maintained refrigerated products and ingredients in stock for kitchen and bartenders to keep workflow optimal

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  AutoZone

  Mar 2021 - Dec 2021

  Parts Manager

  ▪ Ensured customers received correct and high-quality vehicle products▪ Managed daily cash register operations, handling transactions exceeding $1000 per register▪ Authorized returns and managed damages, maintaining accurate inventory records

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  The Scotts Miracle-Gro Company

  Jan 2022 - Nov 2022

  Merchandiser

  ▪ Implemented visually captivating storefront layouts on a weekly basis, strategically designed to optimize sales performance▪ Provided feedback to customers guaranteeing the purchase of our products that best fit their needs▪ Created displays resulting to second-highest sales at Home Depot in Northern VA

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  Accenture Federal Services

  Feb 2023 - now

  NJX Tech Enablement Analyst

  ▪ Led New Joiner Orientation sessions in-person and remotely, ensuring seamless onboarding and resolving technical issues for high user satisfaction▪ Proficiently utilized Bomgar Remote access tool to troubleshoot technical issues on both Windows and Mac machines▪ Executed timely imaging and provisioning of Windows and Mac laptops with user accounts, maintaining operational continuity▪ Demonstrated proficiency in Active Directory for password resets, account unlocking, and user management streamlining▪ Utilized Cayosoft for smooth transfer of accounts and laptops to GCCH domains, ensuring operational integrity▪ Updated ServiceNow tickets and tracked assets/UPS shipments for accurate documentation and transparency▪ Implemented Azure roles for efficient user authentication and system management Show less