Christopher Dolan

Experience

• 

  Bryant University

  Sept 2008 - Jun 2012

  Student
• 

  Phi Sigma Chapter - Delta Kappa Epsilon Fraternity at Bryant University

  May 2009 - May 2010

  President

  - Managed and led 28 men in working to achieve mutual group goals-Effectively managed the Fraternity through the Executive Board-Acted as liason between the National Fraternity and University to ensure that all operations regarding the chapter are correctly functioning - Proactively engaged in assisting other members with additional duties-Demonstrated effective multi-tasking and delegation skills by completing all administrative tasks in a timely and professional manner-Decided all points of law and order within the chapter -Completed Fraternity Evaluations for professional review Show less

• 

  Holden Department of Public Works

  May 2010 - May 2011

  Laborer

  -Assisted in tasks to create, maintain, and operate town property-Operated town vehicles and heavy machinery

• 

  The Hanover Insurance Group

  Jun 2011 - Aug 2011

  Future Leaders Internship Program (FLiP) - Commercial Lines Operations

  -Employee in the Commercial Lines Service Operations Department-Actively participated in department projects and tasks-Increased knowledge of Property & Casualty Insurance Industry and associated processes and systems-Attended weekly training sessions and development courses-Set and reached specific goals

• 

  The Hanover Insurance Group

  Jun 2012 - Jan 2015

  - Work cross functionally with Corporate Underwriting, Actuarial and Compliance to develop operational strategy and identify improvement areas- Support day-to-day operational requests and inquiries for Small Commercial Operations- Aid in facilitating new business integration- Conduct data analysis to streamline work process flows and database systems- Work in collaboration with team members on a number of project based efficiency and performance issues -Conduct data analysis to streamline work process flows and database systems-Work in collaboration with team members on a number of project based efficiency and performance issues-Work cross functionally with other departments to identify problems and areas of opportunity

  • Business Analyst II - Commercial Lines Operations

    Apr 2014 - Jan 2015

  • Business Analyst - Future Leaders Program

    Jun 2012 - Mar 2014
• 

  Liberty Mutual Insurance

  Jan 2015 - now

  • Support property field and product organizations through monitoring of key financial and operational performance indicators as well as strategic initiatives• Conducts or directs complex research to obtain information such as financial data, operational productivity, product or market profiles or business process flows• Based on analysis, develops reports, proposals for action or implementation plans as necessary and presents to management. Communicates with other departments as necessary.• Monitor and measure results relative to planned and forecasted outcomes to validate recommendations• Performs or coordinates special projects and ad-hoc analyses as requested Show less

  • Director - Service Analytics

    Dec 2022 - now

  • Director - Omnichannel Analytics

    Jan 2022 - Dec 2022

  • Assistant Director - Operational Analytics

    Jan 2021 - Jan 2022

  • Assistant Director - Emerging Technology

    Apr 2019 - Jan 2022

  • Consultant - Emerging Technology

    Dec 2017 - Apr 2019

  • Consultant - Advanced Analytics

    Jul 2017 - Dec 2017

  • Senior Analyst - Advanced Analytics

    Jul 2016 - Jul 2017

  • Analyst, Advanced Analytics

    Jan 2015 - Jun 2016