Joel Borgol

Experience

• 

  DEINHANDY.

  Nov 2016 - Aug 2018

  Customer Service Officer
• 

  Zalon by Zalando

  Oct 2018 - Jan 2019

  Freelance Stylist
• 

  Unitymedia

  Feb 2019 - Apr 2019

  Customer Service Agent
• 

  Tiger Facility Services

  Apr 2019 - Apr 2021

  Marketing Content Manager

  As a content manager, I championed a customer-centric mindset by spearheading engaging blog articles and marketing campaigns aimed at enhancing user experience and satisfaction. Through meticulous research and analysis, I curated content not only to elucidate the company's services but also to address and educate customers on topics relevant to their interests and needs.By adopting a user's perspective, I delved into understanding customer requirements, enabling me to craft articles that resonated with their concerns and aspirations. This approach aimed to augment the website's experience, adding substantial value for visitors and clients alike.Collaborating within the marketing team, I actively contributed to brainstorming sessions focused on generating increased engagement and elevating customer experience. Besides articles, I played a pivotal role in conceiving and executing seasonal campaigns such as Christmas initiatives tailored to our B2B clientele. These campaigns involved innovative slogans, enticing competitions, and thoughtful gifting strategies, aligning with our goal to amplify customer interaction and satisfaction.This experience in content management ingrained the importance of empathizing with users, understanding their needs, and fostering engagement. As I transition towards UI/UX design, I aim to leverage these insights to create intuitive, user-centric designs that elevate user experiences and resonate deeply with their preferences and aspirations. Show less

• 

  Amorelie

  Apr 2021 - Apr 2022

  Customer Care

  Effectively managed challenging customer situations by leveraging strong communication skills and empathy, pivotal in diffusing tense scenarios while resolving order delivery issues. Demonstrated composure and empathy when handling upset clients, maintaining a balanced demeanor to prevent escalation while actively listening to their concerns.Employed a systematic approach by cross-referencing customer data within our systems and tracking information to identify discrepancies. Despite the urgency conveyed by the customer, maintained a calm and empathetic demeanor, ensuring the client felt heard and understood. Communicated transparently, promising continued effort towards finding a solution while promptly initiating communication with relevant logistics partners to gather crucial package information.Facilitated a seamless exchange of information between the customer and the logistics team, ensuring a comprehensive understanding of the situation while managing expectations realistically. Although the ideal resolution wasn't attainable, the client's satisfaction stemmed from the transparent and engaged communication throughout the process.This experience underscored the importance of effective communication, empathy, and understanding user needs in problem-solving, reinforcing the transition toward a UI/UX design role. Recognizing the significance of clear, user-friendly interfaces and experiences, I am driven to leverage these skills to create intuitive and empathetic design solutions. Show less

• 

  Realtainment - ArtNight

  Apr 2022 - Oct 2023

  Customer Care Agent

  Resolved critical technical issues affecting the order process, showcasing adaptability and problem-solving skills. Collaborated with frustrated customers, empathetically addressing their concerns while meticulously investigating the website functionalities. Conducted multiple self-audits, identifying potential system errors and discrepancies. Strategically reported findings to team leads and liaised with the relevant department to rectify the issue promptly.Utilizing a customer-centric approach, initiated clear communication channels with affected users, providing timely updates on the technical challenges encountered. This experience emphasized the significance of user experience and interface functionality, inspiring a transition towards pursuing UI/UX design. It highlighted the critical importance of intuitive and error-free interfaces in enhancing customer satisfaction and fostering a positive user journey. Show less

• 

  SPICED Academy

  Nov 2023 - Feb 2024

  UI/UX Student at Spiced Academy

  I am a Digital Product Designer that addresses customer needs through research which ensures the delivery of impactful and user-centric solutions.Topics I am specialized in:User Experience (UX):- Actively developing expertise in understanding user behaviors and needs to design seamless and intuitive experiences.- Applied UX principles in various projects, ensuring user-centric design by conducting research, creating personas, and mapping user journeys.User Interface (UI):- Acquiring proficiency in crafting visually appealing and functional interfaces to optimize user interactions.- Demonstrated UI design skills through practical projects, emphasizing visual hierarchy, typography, and consistent design elements for effective communication.Design Thinking:- Utilizing design thinking methodologies to ideate, prototype, and iterate solutions for diverse project requirements.Design Systems:- Gaining insights into design systems to create cohesive and scalable designs for enhanced user experiences.Prototyping:- Hands-on experience in translating design ideas into interactive prototypes, facilitating user testing and feedback iterations. Show less

• 

  Marta

  Jun 2024 - now

  Account-Manager