Hemant Kumar

Hemant Kumar

Technical Support Associate

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location of Hemant KumarGurugram, Haryana, India

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  • Timeline

  • About me

    Contact Center specialist | NICE CXone | Genesys Cloud

  • Education

    • Baddi University Of Emerging Science & Technology

      2011 - 2015
      Bachelor of Technology (BTech) Electronics and Communications Engineering
    • Kendriya Vidyalaya

      2002 - 2011
  • Experience

    • Tech Mahindra

      Sept 2018 - Nov 2019
      Technical Support Associate
    • LIO Discovery Services

      Jan 2020 - Jul 2022
      Technical Analyst
    • Orange Business

      Jul 2022 - now
      NICE CXone | Genesys Cloud Contact Center Specialist
  • Licenses & Certifications

    • CCNA R&S

      CISCO
    • NICE ACD Certified

      NICE
      Aug 2022
    • NICE Certified Implementation Partner

      NICE
      Jul 2023
      View certificate certificate
    • CXone Mpower - Partner Certification - Interaction Analytics Implementation

      NiCE
      Jun 2025