Deep Enrich
Hemant Kumar
Technical Support Associate
146 followers
Gurugram, Haryana, India
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About me
Contact Center specialist | NICE CXone | Genesys Cloud
Education
Baddi University Of Emerging Science & Technology
2011 - 2015Bachelor of Technology (BTech) Electronics and Communications Engineering
Kendriya Vidyalaya
2002 - 2011
Experience
Tech Mahindra
Sept 2018 - Nov 2019Technical Support Associate
LIO Discovery Services
Jan 2020 - Jul 2022Technical Analyst
Orange Business
Jul 2022 - nowNICE CXone | Genesys Cloud Contact Center Specialist
Licenses & Certifications
CCNA R&S
CISCO
NICE ACD Certified
NICEAug 2022- View certificate
NICE Certified Implementation Partner
NICEJul 2023
CXone Mpower - Partner Certification - Interaction Analytics Implementation
NiCEJun 2025
Languages
- enEnglish
- hiHindi
- puPunjabi
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