Shane Downer

Experience

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  Dataproducts (Dublin)

  Jan 1989 - Jan 1990

  Materials Planner

  Responsible for planning the flow of over 4,000 piece parts to support manufacturing line.

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  City of Dublin Education and Training Board

  Jan 1991 - Jan 1996

  Business Studies Teacher

  Taught Financial and Cost Accounting, Marketing, Communications and Business Law to Post-Leaving Certificate students. Developed proposal enabling establishment of Crumlin Open Learning Centre within the College.

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  KWCD Partnership

  Jan 1997 - Jan 1998

  Head of Customer Services

  Established enterprise and employment support services for not-for-profit local development company.Recruited and managed team, offering "Jobshop" operations enabling self-employment and return to employment supports for long-term unemployed clients.

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  Citi

  Jan 1998 - Jan 2004

  Training & Change Consultant

  (2004) Designed learning infrastructure for 700 staff, prior to offshoring project for Citicard UK(2002) Designed conversion change programme for Diners Club Italia (prior to franchise sale)• Developed in-house SME/Trainer team• Project managed business & process knowledge capture• Defined learning programme for each job role• Managed adaption and localization of training materials(2002) Designed change programme for banking system change for 11,000 Citi & retail partner staff(2001-02) Lead change project, to train 1,200 Citicard staff for a European systems conversion• Recruited and developed in-country SME/Trainer teams• Led in-country business analysis defining go-to outcomes & learning objectives• Mapped performance outcomes against new system, defining integrated learning programmes• Produced comprehensive training materials for all roles, (with cross-functional process maps)• Project managed training programme, in line with phased migration onto new system• Reported into European Operations and Technology management(2000) Advised Citioperaciones on migration of 400 jobs from Madrid into new Barcelona service centre (1999 - 00) Redesigned Diners Club (Dublin) training infrastructure to reduce new-hire training timeframes, based on analysis of business operations data(1998-99) Designed, developed and lead learning project to enable migration of 225 jobs from Diners Club UK & Diners Club Benelux into new Citibank Dublin Service Centre• Established and trained a team of 22 Subject Matter Experts / Trainers• Led project to capture business & process knowledge, both in London & Brussels• Defined integrated learning programmes for new job roles, and produced procedure/process documentation, and comprehensive training materials (learner & leader)• Project managed rolling training programme to release certified staff into operations in line with phased business migration Show less

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  Alchymy

  Jan 1998 - now

  Founder / Lead Consultant

  Learning, Change & Implementation• Design, development and implementation of change across Health, Non-Profit, Financial Services & Education Sectors• Positioning start-ups for investment• Sourcing grants / winning tenders• Business review & capability development• Outsourced Executive Management

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  City of Dublin Education Training Board

  Jan 2002 - Jan 2012

  Contractor (Alchymy)

  (2011-12) Designed tender submission, securing appointment of SUSI as National Student Grant Authority (annually administering €350M in grant payments)• Completed business analysis of CDETB Grants Processing Unit, identifying key challenges from applicant perspective• Reviewed tender requirements, identifying mandatory requirements & scope for innovation• Defined & articulated proposed go-to operations & comprehensive financial model• Prepared original tender submission (successful)• Prepared 2nd round Tender presentation (successful)(2010) Designed & produced SKILLVEC 2 Tender Submission (successful)(2008) Prepared “SKILLVEC Case Study” on implementation of €20M national SKILLVEC programme(2007-08) Completed 2020 strategic planning review for CDETB(2004-05) Designed SKILLVEC training provision tender for 20,000 Health Service staff (successful)(2002-03) Produced inaugural CDVEC Annual Report(2002) Designed & co-authored CDVEC’s “Implementing Change Workbook” Show less

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  E-SeeV Limited

  Jan 2005 - Jan 2006

  Director (Finance)

  • Secured Seed Capital for innovative net-based video service.• Conducted market research & signed first blue-chip client• Working with IT consultant, defined core production processes and operations

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  Broadcasting Commission of Ireland

  Apr 2007 - Dec 2007

  Training Officer (Interim)

  Managed overall regulator training budget, promoting capability and standards improvement among all licensed radio broadcasters.• Established, monitored & maintained control reports• Managed education engagement with licensed independent & community radio stationsRe-launched “New Adventures in Broadcasting” scheme, ensuring oversubscription for €200K in State funding.• Established, and documented application & assessment operations• Developed and implemented promotion campaign, seeking innovating broadcast applications.• Recruited and managed adjudication committee Show less

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  International Adoption Association

  Jan 2008 - Jan 2010

  Interim Chief Executive

  Provided leadership to intercountry adoption community through period of significant changeReviewed membership base, trends & offerings• Introduced new services, building active engagement• Grew membership base and income by 220% over 2 yearsLead establishment of coalition with a range of other adoption support organisations • Secured legislative change, acting as national advocate for adoption communityEnabled good governance and compliance• Fulfilled company secretarial function Show less

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  Arc Adoption Limited

  Apr 2010 - Nov 2015

  Chief Executive

  Founded and developed Ireland’s first Hague Accredited adoption agencyDesigned and developed adoption processing operations• Researched best practice in provision of adoption placement services• Designed all operations and processes• Produced case-management & financial control system requirements• Led project to convert legal services system to meet adoption processing requirements• Produced operations procedures and control documents• Designed and produced templates and control reports• Designed & delivered operational training for all staff• Introduced new standards for adoption case processing & reportingImplemented effective governance throughout• Secured & maintained national accreditation over 5 years• Designed and secured approval for 6 International Programmes & associated fees• Ensured effective governance and acted as Company SecretaryEstablished funding, budgeting and control systems• Sourced and secured initial and ongoing funding of €970K.• Introduced innovative debt-funding scheme.• Managed performance within budget, yielding operational surplusSigned client contracts €3.6MInvited to participate in 2012 Social Entrepreneur Ireland Boot Camp Show less

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  Dublin Institute of Technology

  Jan 2016 - Jan 2018

  Lecturer

  Develop and deliver programmes at QQI levels 7, 8 & 9 including:• E-Business (E-business economy; website design & site-building)• Business Information Systems (system analysis & design techniques; requirements identification)• Applied Management (Management in practice; extensive case studies)

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  Communications and Management Institute (Ireland)

  Sept 2016 - Mar 2024

  Lecturer (Incl. Academic Director)

  Delivering Leadership, Management, and Strategic Planning programmes (QQI levels 6-9 & equivalent), including formative and summative assessment.Manage academic strategy and leadership of academic operationsAs Interim Acad. Dir.:- Develop and manage quality assurance system- Contribute to development of new programmes for validation and launch in 2020

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  Liscademy eGraduateU

  Mar 2019 - now

  Lecturer / Tutor (Online)

  Design, development & delivery of a range of further / higher education pathways programmes- Business Operations, Business Resources, Managing Change, Developing Teams, Leadership- Marketing, Business Development, Business Models, Customer Management- Digital Entrepreneurship

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  IBAT College Dublin

  Sept 2020 - now

  Lecturer

  Delivery of Business, Operations Management and Innovation & Entrepreneurship programmesAcademic Thesis supervision

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  Hedgerows Ireland

  Feb 2021 - now

  Executive Officer

  Providing leadership and management for an all-island environmental organisation, focused on protecting and rejuvenating Ireland's almost 800km's of hedgerows - and the craft skill of hedge laying!