Vincy Saigon

Experience

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  Hotel Nalanda

  Jan 2002 - Jan 2003

  Front Office Executive

  * Handling the EPBAX machine for calls.*Handling & transfers ing calls to the concerned departments.*Give wake up calls.*Reconfirm arrivals & departure with the coordination of Front desk.* Follow proper procedure of front office.* Reporting to F.O.M.

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  Le Meridien Ahmedabad

  Apr 2003 - Jan 2007

  Guest Relation Executive

  *Looking after front office & Guest relation.* Taking reports and daily updating from all the concerned departments.* Reporting to FOM & G.M.* Maintain standardized Service norms, Hygiene standards, Contingency Management plans.

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  Akar Info Media

  Nov 2007 - Apr 2008

  Personal Assistant to MD

  *Keeping the Director updated of all the mails and taking further action by his approval.*Preparing invoices, covering letters & other important documents for correspondence.*Short listing candidates & scheduling appointments for interviews through phone & mail.*Collecting daily data’s from all departments and maintaining Hard & Soft copy filing.

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  The House of Mangaldas Girdhardas ( Heritage Property)

  Apr 2008 - Oct 2009

  Asst. Manager- Guest Relations/

  *Ensured quality service to both customers and colleagues. *Sell hotel guestrooms through direct client contact to maximize total rooms revenues and profits. *Establish client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded.*Room reservation/direct indirect sales.*Direct reporting to MD

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  Starwood Hotels & Resorts Worldwide, Inc.

  Oct 2009 - Apr 2012

  Senior Reservation & Revenue Exe

  *Responsible for processing room reservation by fax, phone & email. *Confirming group bookings with proper booking procedure.*To record BOB for Year, forecast, compare as per the budget. *Use Revenue Management tools as per Starwood policies & make segment wise report. *Do month end procedures & tasks.*Responsible for processing RFP'S on Lanyon.*Coordinate with GSO & RSO for the Rate contracting & MICE.*Checking the validity of rate letters.* Doing Statusing for Le Meridien Website.*Managing Rates & inventory on OTA like Make my Trip, Desiya/TG, Expedia, Asia Rooms.* Doing Sales Blitz as & when required.* Coordinating with Front office & Sales Department for Guest Service.* Direct reporting to GM Show less

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  ST LAURN HOTELS

  May 2012 - Jan 2014

  ASST REVENUE MANAGER -handling Reservations & Revenue

  *Responsible for processing room reservation by fax, phone & email.*Monitoring rates in rates as per occupancy of the hotel & city Scenario. *Doing inventory update in "Staah"- Channel Manager.* Coordinating with Sales team for room booking, high & low occupancy dates, events in the city & giving New leads to them.* Coordinate with Front Office department for smooth guest check in & checkout Procedure * Doing statusing for the year.

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  Absolute Hotel Services now branded as Renaissance

  Jan 2014 - Dec 2016

  Reservations Manager- Handling Reservations & Revenue

  Eastin Hotel Ahmedabad now re-branded as Renaissance Ahmedabad a 5-star luxury*Direct Reporting to GM Sir.* Handling Reservation as per the Brand LSOP.* To run daily Pickup Reports as per 3 month Outlook.* To do daily audit for OTA for rate disparity issues and take immediate actions.* To design packages and float on Company website with IHotelier.com.* To educate and teach the reservation supervisor with the Reservation Cycle and revenue reports.* To make LSOP for reservation & revenue as per Brand standards and upload it on Internanet.* Reports for daily,weekly & monthly to be submitted to Head office India & Bangkok like Pickup Summary, SMR, RSM, Salesforce, Rate Tiger, MIS. *Monitoring rates in rates as per occupancy of the hotel & city Scenario. * Coordinating with Sales team for room booking, high & low occupancy dates, events in the city & giving New leads to them. * Coordinate with Front Office department for smooth guest check in & checkout Procedure Show less

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  Caspia Hotel Ahmedabad ( now rebranded as Renaissance )

  Jan 2016 - Aug 2017

  Reservations Manager

  Caspia Hotel was an initiative of SAMHI. This hotel is now Renaissance Ahmedabad a 5-star luxury*Handling Reservations & Revenue for the Hotel, Managing Online travel portals for rates & inventories. * Going for Sales Blitz .* Functioning as per the Job Profile handed over by management .

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  Shreeji hospitality

  Oct 2017 - Jan 2018

  Administrative Assistant

  1)Recruitment- Hiring the correct person for the correct place. 2) Induction 3) Training 4)Team leadership 5) Travel arrangements 6) Cost control as per management

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  The Blues Hotels & Resorts

  Jan 2018 - Sept 2019

  Corporate Revenue Manager at The Blues Hotels & Resorts

  Handling Revenue, Reservations, MICE , Sales And Marketing

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  GHK HOSPITALITY & INFRASTRUCTURES LIMITED

  Oct 2019 - Mar 2020

  Revenue & Reservation Manager

  *Handling Reservations & Revenue for the Hotel, Managing Online travel portals for rates & inventories. *Assisting FO team with Checkin /Checkouts * Going for Sales Blitz .* Functioning as per the Job Profile handed over by management .

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  Vinnca Hotels and Resorts

  Jan 2021 - Aug 2021

  Unit Manager

  *Riviveing the hotel after The Covid times*Taking handover from Previous Brand and setting up for the next management as per policies.

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  The Blues Hotels & Resorts

  Oct 2021 - May 2022

  Director Revenue

  * Task of managing Revenue for All hotels in the chain along with necessary analytics*Team member of BLUES MICE Planner Which caters to MICE segments and events Indian Foundry Congress , etc

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  Ananya Tours and Travels Ahmedabad

  Aug 2022 - Sept 2023

  Manager Tour and Events