Daniel Ionut Aldea

Experience

• 

  Europharm Holding S.A.

  May 2012 - Apr 2013

  Junior Database Administrator

  Front-end administration of the national customers database by:- adding new customers or new shipping addresses in the database- removing or deactivating customers or shipping addresses - setting and modifying credit limits; blocking/unblocking customer from being able to place new orders- setting the different categories of products specific customers are able to orderUsing SQL scrips to generate different reports

• 

  Unify

  Apr 2013 - Mar 2018

  Voip Engineer

  Provided remote technical support for the VoIP systems of over 100 customers based in USA. Supported products are from the OpenScape family (OpenScape Voice/OpenScape Unified Communications) – SUSE Linux based systems. Main responsibilities:- Troubleshooting, updating/upgrading and modifying/correcting configurations for the OpenScape Voice (Hipath 8000) system, Voip phones (OpenStage, Polycom, OptiPoint, IP 35/55), OpenScape Unified Communications system and clients (DesktopClient, WebClient, OpenScape Mobile Application)- Troubleshooting, updating/upgrading, modifying/correcting configurations and ordering/replacing different other devices from the Voice environment: OpenScape Branch, Session Border Controller, RG8700, Mediatrix analog adaptors, Mediatrix gateways- Reproducing the scenarios reported by customers, collecting and analyzing specific trace files and logs with the help of applications such as .dat tool or Wireshark (Network Protocol Analyzer)- Configuring IVR/Auto Attendant menus, replacing/adding audio files played by Media Servers- Resolving MAC tickets (Move/Add/Change) by creating, updating, deleting user accounts from OpenScape Voice / OpenScape UC/ Xpressions (voice messaging system)- Creating/modifying routes for local, national, international calls, emergency calling; adding/removing and configuring endpoints in the call routing- Dispatching engineers to customer locations and working together for replacing different devices, reproducing and troubleshooting scenarios reported by customer, collecting mirror-port traces- Working together with end-users, customer representatives, vendors and engineers who support other segments/devices from customer’s environment- Consulting product manuals and release notes, using resources available on the Internet and working together with upper levels of support (BES/GVS), in order to provide quality services- Achieving productivity goals set by management using Key Performance Indicators (KPIs) Show less

• 

  Atos

  Mar 2018 - now

  Main responsibilities as Tech Lead:Determining project requirements and developing work schedules for the team.Updating work schedules and performing troubleshooting as required, together with the team.Performing VoIP system upgrades, major reconfigurations, and troubleshooting for major incidents.Collaborating with the Operations Team Lead, Operations Manager, Voice Architect, Tower Service Managers to meet objectives and provide the best service for the customer.Collaborating with RO and DE Project Teams to optimize and facilitate assimilation of new projects/systems/locations into regular Operations.Improving the technical knowledge of the team by creating work instructions, workshops and assisting them during troubleshooting.Motivating and supporting team members to meet SLAs and reduce ticket backlog.Performing semi-annual evaluations of team members and provide feedback to the Team Manager.Bridging the communication between the technical team and Management and maintain high morale within the team. Show less Responsible for implementing new services and sites by:Putting together the migration plan along with Program Manager/Project Manager/CustomerConfiguring newly installed VoIP systems (OSV, UC, Mediatrix, SBC, OSB)Upgrading and updating existing VoIP systems (OSV, UC, Mediatrix, SBC, OSB)Migrating customer sites from old systems (HP4K) to new system (OpenScape Voice)Configuring new sites based on project requirements (creating new routing strategies, new Feature Profiles, adding new users, configuring emergency calling) Resolving different technical issues that may occur during and after the migration or implementation of new site (hypercare)Developing and improving scripts used for mass provisioning and reportingCreating handover documentation for new/migrated sites and Work Instruction documents Show less

  • Voice Operations Technical Lead

    Aug 2019 - now

  • Voice Technical Project Manager

    Mar 2018 - Aug 2019