Rouhola Mohagheghi

Experience

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  Education

  Apr 2003 - Mar 2008

  Training System Assistance

  - Responsible for registering and training.- Responsible for planning, training, and vocational courses.- Responsible for the internal network support center with more than 250 educational system (Local Admin & HD)- Provision of special support network equipment

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  Netwotk

  Apr 2008 - Mar 2011

  Project Manager

  - Passive and Active Projects Manager at MAPNA (7 power plants), centers of the South oil wells, MAMMUT CO.; Jahad daneshgahi (SID),… .- Design and implementation of the internal network (LAN), connections, facilities and communications infrastructure between the SID Research Center and Center for Manufacturing Equipment of MAPNA.- Design and implementation of internal network (LAN) and support the core sites of MAPNA industrial power plants and equipment manufacturing of MAPNA (HD / Admin).- Network admin and support the Aftab Ekbatan Ind. Group (AEIG Co.).- WAN network design and implementation for six power plants whole over the country with WBS and monetary planning project.- Implementation and enforcement of the internal network (LAN) ADMIN for seven power plants and delivered to the site supervisor and execution of his duties.- Design and implementation of network for SID Research Center (LAN: Fiber, Wi-Fi, Cooper (Cable), P2P Radio) and (LAN: Domain, Security & Access).- Monitoring, implementation of sophisticated equipment sales Feedback (CRM), operation, and support. Show less

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  Network

  Apr 2011 - Jan 2012

  Network Manager

  - Online examination system administrator.- Caring and support the network of all branches.- Design and implementation of internal network (LAN).- Installation and support the testing system center.- Installation, administration and troubleshooting of online exams.- Test and implementation of the software provided by the institution (R & D).

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  Telco

  Jan 2012 - Jun 2018

  -Investigate and plan how to communicate with corporate customers-Organize meetings with units to create coherence and coordination with the company's grand strategy.-Follow up and review the performance of the teams / units-Review their information and updates on systems specific to each project-Simplify and facilitate the provision of all requested customer services and communicate with the relevant units for them-Analysis of services provided to customers with direct responsibility for responding to them at all stages and as long as they are shared.-Preparation of performance reports for sub-units, job descriptions and approval and recruitment-Matching the company's major strategy in the relevant units-Investigating and analyzing the effect of network changes on subscriber's service and planning each one in the form of a project with low impact on the implementation path-How to treat consumer behavior Using subscriber services and identifying ways to improve service delivery in the form of selling other services and value added services-Market needs and subscribers and customers based on each segment (segment) Planning and prioritizing needs and requests-Provide and control KPI for each job in the departments-Analyzing the behavior of subscribers in each class (segment) and identifying specific ways to maintain and improve the delivery of services to each group-Designing the general structure of the various services and training teams and teams for the supply, sale, support and value-added services.-To meet the financial goals of customer services by predicting conditions, annual budget, cost planning, analysis of deviations from income plans and corrective actions.-Determine customer needs, visit operational environments, form systems and methods assessment teams, and analyze market information.-Providing technical sales proposals for received RFPs and verifying and verifying them at various stages of HLD and LLD design Show less - Project management of new products.- Planning, determining the WBS and the corporate executive jobs.- Design and implementation of enterprise products portfolio; PM of sales strategy.- Implementation and produced by the process (sales department, sales support department, field service department).- Product design, development and implementation of procedures, design the process of R & D and pilot performance, monitoring, improvement and optimization rules, procurement and procedures that have to provide to customers with SPF.- Review and provide solutions for the customer (Strategic Management).- Service document preparation (Presentation and product introductions, meetings management, introducing the product to the customer needs and respond to surveys, forms and service definition).- Service delivery review and monitoring based on product characteristics (monitor offers and processes, providing customer satisfaction forms, examining ways to improve service delivery).- Management and monitoring of processes and applications between offices unite (OU), prepare to reports, and analyze to improve processes.- Target Planning, reporting and analysis of enterprise sales teams and customer support team (Full CRM report, KPI Analyzing, Customer Care reporting).- Design, educating, registration and enforcement procedures to Sales and Support teams.- Preparation of White Papers, Yellow Pages and teachings and find Special design for each request.- Attend meetings of product introduction to enterprise customers.- Prepare sales contracts and SLA of products and services. Show less

  • Service Manager

    Apr 2015 - Jun 2018

  • Product and Project Manager

    Jan 2012 - Apr 2015
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  Luxury

  Jun 2018 - Aug 2019

  Deputy Director of Marketing & CRM Manager

  Recruiting, hiring, and training new customer service agentsGenerating sales from training agents to up-sell and cross-sellResearching strategies to further improve the customer experienceScheduling calendar for agents and representativesDistributing agent and representative workDeveloping standards and proceduresDocumenting customer service discussions and actionsMaintaining accurate records and files of documentationProvide sales goals and encouragement to achieve goalsManaging budget and expensesSetting and maintaining all customer service procedures and policiesAddressing returns, refunds, credits, and shipping tracking numbersRecording, organizing, and filing customer interactions and profile/account changesProviding resources for quality customer serviceImplementing customer service strategies to improve quality of serviceAddressing and resolving team and customer conflictsAnticipating and resolving customer service issuesMaintaining a professional workspace and workflowEvaluating agent and representative performancemonitoring and analyzing market trendsstudying competitors' products and servicesexploring ways of improving existing products and services, and increasing profitabilityidentifying target markets and developing strategies to communicate with them Show less

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  University

  Jul 2018 - Mar 2020

  Spokesman for the SocietyPlanning and managing the society goals and strategiesTaking care of running projects of societyManage meetings and book rooms or venuesCreating an agenda and preparation of minutes of meetings as necessaryCommunicate regularly with membersMaintain up to date membership recordsBeing aware of key dates for society throughout the yearCollect post weekly from pigeon hole in the Activities CenterReply for society requestsPublicists the societyOrganizing AGM (Annual General Meeting) Show less Deputy of Industry Relations Committee1.Prepares in counsel with the president and treasurer the agenda for the conference executive committee, and mails out notices to committee members giving the time and place of the meeting. Mail out early enough for ample notice.2. Prepares calendar of events in counsel with the president and treasurer.3. Processes all calls for workers.4. Processes all calls.5. Responsible for issuance of all credentials and licenses. Keeps updated list.6. Responsible for preparing and assembling all materials and information for conference directory which is published annually.7. Prepares, in counsel with other officers, job descriptions of all workers and keeps them updated.8. Prepares and distributes statistical reports on conference membership and baptisms and mission and Sabbath School offerings.9. Prepares agenda for Administrator’s Council, Officers’ Meetings, and Staff Meetings. Keeps and distributes minutes for same.10. Maintains permanent updated service records of all employees.11. Responsible for gathering and assembling materials for Yearbook.12. Prepares the Employee Manual and updates and disseminates all policies. Sees that each new worker receives copy of Employee Manual and that changes in policy are sent promptly.13. Works closely with and assists the associate conference secretaries.14. Serves as liaison for retirees. Keeps record of retirees addresses.15. Processes retirement applications.16. Reports death of retirees to the North American Division.17. Reports change of status of retirees to the North American Division.18. Accepts speaking appointments in the field as requested and needed.19. Generally is in charge of preparation and smooth running of convocations and councils unless president handles this.20. Processes ministerial internship/scholarship applications and keep records on same according to denomination policy. Keeps list updated at all times and distributes to local conferences regularly. Show less

  • Student Council Secretary of the Red Crescent Society

    Aug 2019 - Mar 2020

  • Secretary of the Academic Student Society

    Feb 2018 - Mar 2020

  • Deputy of Industry Relations Committee of the 7th international E-Learning and E-Teaching Conference

    Jul 2018 - Feb 2019
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  Telco

  Aug 2019 - now

  - Providing marketing plans, product development, legal issues and organizational sales warehousing- Extracting managerial and analytical reports from the results of sales plans and the rate of achievement of goals and presenting to the superior manager along with suggestions for appropriate performance improvement- Provide practical suggestions in turning organizational needs into solutions and creating new sales opportunities- Training of personnel under supervision- Creating and segmenting the sales team with a focus on customers of small and medium enterprises- Preparing a sales plan for small and medium enterprises in accordance with the company's business strategy and business plans- Analyze the customer needs at the moment and prepare a proposal- Guiding customers to use the services after the purchase, as well as guiding ways to solve possible service problems- Making annual work plans of the department, organizing team members to achieve goals- Organizing, planning, division of labor and creating coordination in the units under supervision- Identify potential market opportunities to improve current processes- Responsibility to perform comparative analysis and develop tools to maintain the current situation and increase market share- Performance monitoring to ensure compliance with plans- Maintaining and developing an excellent relationship with senior managers of key customers Show less - Identify current customers and classify them to predict the type and amount of annual revenue from each group- Manage Inbound and Outbound sales leads- Analyze the terms and conditions of organizational sales to facilitate the finalization of contracts- Market analysis (customers and competitors) for sales development and market maintenance measures- Presenting the annual sales plan of the organizational sales team- Identify the status of current customers and provide increased sales plans to customers (Up-Selling & Cross-Selling)- Provide daily sales reports, sales opportunities and corporate after-sales service- Providing a plan for estimating and forecasting the sale of various products by month, season, six months and next year to customer groups- Identify, analyze and analyze competitors' products- Holding weekly meetings with organizational sales teams and following up, adapting and updating ongoing programs- Study and planning on the selection of cooperation and evaluation of sales representatives of the province and cities- Determining the sales goal and profit target, as well as estimating the advertising budget and sales operating budget to achieve the goals- Hiring and training the organizational marketing team and compiling a description of their tasks and performance indicators- Preparing reports and management dashboards of the organizational sales team- Develop an organizational marketing team development plan Show less

  • Strategic consultant optimizing execution procedures and documenting and improving system

    Feb 2015 - now

  • B2B Sales and Marketing

    Mar 2020 - Jun 2021

  • B2B Marketing Manager

    Aug 2019 - Apr 2020
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  Telco Industry

  Feb 2021 - now

  Head of Business Studies Unit

  - Managing the development and implementation of different market research projects- Organizing/analyzing various market research projects to help our company reach short/long-term goals- Oversee all of our team’s market research efforts- Providing reports based on the analysis conducted by the research team- Analyzing the information gathered about collected data with researches- Advising about the best ways to create new business line- Communicate with departments to discover the specifics of the market needs- Magazine, Podcast, Videocast and more are the output channels for research department Show less

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  FinTech Industry

  May 2021 - Dec 2021

  Business Unit (BU) Developing & Initialization Manager

  - Analyzes market conditions and the company’s existing business (including its sales, expertise, potential, long term and strategic plans for sustained growth).- Identifies new business opportunities and strategies to improve the company's market position for financial growth.- Creates and implements a corporate business development strategy.- Plans and leads strategic business development initiatives.- Researches the competition and generates potential leads.- Networks and builds client relationships.- Identifies client needs and proposes insightful solutions, including selecting technologies or proposing custom R&D projects based on detailed knowledge of company’s technical capabilities.- Leads potential transactions, prepares and presents sales proposals, negotiates and closes high-volume contracts with large pharma, biotechnology and diagnostics companies.- Develops budgets, performs financial analysis.- Prepares and participates in product demonstrations, seminars, webinars, etc.- Expands the global proteomics business.- Builds partnerships with other companies.- Finds ways to better serve existing markets and creates marketing campaigns.- Performs other related duties as needed. Show less

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  Payment Industry

  May 2021 - Nov 2021

  Acting Vice President of Business Development

  Develop networks towards sourcing for new clientsIdentify and develop resources relevant to business development goalsSell the ideals and services of the business organization to the general public towards improving on sales generationOversee the organizational effectiveness, management development, and leadership development of the organization towards improving the core content of the companyLiaise with members of staff to ensure top level client experience in all cases of client interactions from follow up to delivery and needs assessmentAttract, as well as retain clients by developing highly creative outreach strategies along with marketing director in the organizationWork in line with the operational procedures of the organization towards its revenue generation and sales growth goalsManage a sizable number of members of staff to ensure they perform sales and marketing tasks of the organization as prescribed by management Show less

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  New Age of Technology

  Dec 2021 - now

  Strategic Business Development Manager

  - Managing both existing sales pipeline and developing new business opportunities- Take a lead role in the development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships- Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets- Develop strategies and positions by analyzing new venture integration- Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals- Motivate the team, track performance, and report metrics Show less

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  Tehran Computer Guild Organization

  Jun 2022 - now

  Member of Tehran CGO

  Software developmentHardware and communicationsInformation TechnologyArtificial intelligence and data science

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  IRICTU (MAPTA) Union

  May 2023 - now

  • Member of the Government-Industry and University Relations Commission

    May 2023 - now

  • Member of the Digital Economy Commission

    May 2023 - now

  • Member of the commission of knowledge-based and innovative companies

    May 2023 - now
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  Insurer Company

  Feb 2024 - now

  Responsible for providing and providing third party insurance policies - Frontier