Michelle Zarkovich

Michelle Zarkovich

Customer Service Agent

Followers of Michelle Zarkovich28 followers
location of Michelle ZarkovichFort Myers, Florida, United States

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  • Timeline

  • About me

    Customer Relationship Manager (Customer Relationship Management | Sales Management | Team Leadership & Development)

  • Education

    • FIDM

      -
      Associate of Arts - AA Visual Communications
    • California State University, Chico

      -
      Bachelor of Arts - BA Communication Design
  • Experience

    • Air Berlin Airlines

      Aug 2012 - Nov 2014
      Customer Service Agent

      • Demonstrated broad skills in providing passengers with a seamless check-in with a focus on making reservations, rebooking flights, assigning seats, and checking in baggage.• Held an instrumental role in the offloading and loading process at the boarding gate including pushing wheelchairs when necessary.• Effectively listened to passengers and resolved their issues with flight interruptions, in accordance with company policies and procedures, while consistently displaying a timely and friendly manner. Show less

    • Apricot Lane Boutique

      Jun 2014 - Jan 2025
      Owner / Operator

      • Manages, leads, and oversees cross-functional teams (up to 8 employees) in all aspects of operations for a women’s clothing boutique with a focus on purchasing, hiring, social media marketing, financial management, and employee training and development.• Serves an integral role in community fundraising and volunteering events.• Boutique was selected to participate in the Premiere SWFL Art Center fashion show, 2022.

    • Naples Airport Authority

      Oct 2024 - now
      Customer Service Representative
  • Licenses & Certifications

    • Real Estate Licensing Course

      Kentucky Board of Realtors
      Jun 2009