Michelle Zarkovich

Experience

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  Air Berlin Airlines

  Aug 2012 - Nov 2014

  Customer Service Agent

  • Demonstrated broad skills in providing passengers with a seamless check-in with a focus on making reservations, rebooking flights, assigning seats, and checking in baggage.• Held an instrumental role in the offloading and loading process at the boarding gate including pushing wheelchairs when necessary.• Effectively listened to passengers and resolved their issues with flight interruptions, in accordance with company policies and procedures, while consistently displaying a timely and friendly manner. Show less

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  Apricot Lane Boutique

  Jun 2014 - Jan 2025

  Owner / Operator

  • Manages, leads, and oversees cross-functional teams (up to 8 employees) in all aspects of operations for a women’s clothing boutique with a focus on purchasing, hiring, social media marketing, financial management, and employee training and development.• Serves an integral role in community fundraising and volunteering events.• Boutique was selected to participate in the Premiere SWFL Art Center fashion show, 2022.

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  Naples Airport Authority

  Oct 2024 - now

  Customer Service Representative