Michael Estes

Experience

• 

  University of Washington

  Mar 2003 - Sept 2005

  IT Specialist II

  Within the Mechanical Engineering department, I was responsible for purchase, setup, and support of the 5 student computer labs (approx. 85 machines). I also took on support for staff machines, network management, and assisted faculty members with technical issues as they arose.

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  Nordstrom

  Jun 2003 - Sept 2014

  Managed a team of business analysts supporting NORDSTROM.com and direct upstream/downstream systems (item setup, item categorization, item and content publishing, fulfillment systems, site content publishing, feature deployment, and more). Responsible for all production incidents, determining priority and impact, communicating to all levels of leadership, and facilitating issue resolution. Regularly worked with over 15 groups across executive leadership, business, technology, customer support, and fulfillment. Show less Over my time at the contact center I had several roles. Starting out I was responsible for taking customer orders and assisting with order issues/inquiries. A short time after, I took on mentor duties which included assisting with addressing complex order research inquiries, training new hires, and taking customer escalations. In December 2005 I moved to another department at the contact center that had an added focus on supporting other agents and customers with technical issues on NORDSTROM.com and interactions with our Drop Ship team. I was also fortunate to spend a week in Cedar Rapids, IA at our Fulfillment/Contact Center during Holiday 2005 to help with customer escalations and the seasonal Contact Center agents in their first Holiday season. Show less

  • Technical Development Manager

    Aug 2012 - Sept 2014

  • Project Manager

    Feb 2012 - Aug 2012

  • Project Manager - Production Support

    Nov 2010 - Feb 2012

  • Site Development Manager

    Apr 2009 - Nov 2010

  • Web Developer

    Mar 2008 - Apr 2009

  • Front-end Web Tester

    May 2006 - Mar 2008

  • Universal Agent / Web Desk Specialist

    Jun 2003 - May 2006
• 

  Freelance Web Development

  Jan 2009 - Jan 2019

  Designer/Developer

  Full-stack web development and design for various clients and personal projects. Leveraging current trends in user experience and technical solutions, I create versatile, dynamic web sites that suit current needs and are extensible for future feature updates.

• 

  AIM Consulting Group

  Jun 2015 - Sept 2019

  Lead Consultant - Delivery Leadership

  Led internal initiatives to build AIM’s Consulting Playbook. Created and executed Introductory and Advanced Delivery Excellence training for consultants and leaders. Administered and designed AIM’s Atlassian Cloud instance. Assessed, developed and led DevOps and Agile Transformation roadmaps with innovative and trusted practices. Architected and built CI/CD pipelines, including Static Code Analysis and API documentation integrations. Coached engineers, product managers, product owners, and scrum masters at scale. Project lead and individual contributor for client engagements. Developed and pitched AIM capabilities. Manager and mentor for AIM consultants. Trusted advisor and partner for clients.Clients include:BECU, SAP Concur, Envestnet, INRIX, Premera, Starbucks, T-Mobile Show less

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  SAP

  Sept 2019 - Jul 2022

  Principal Product Manager - Enablement Operations

  Led internal efforts to solidify aspects of the SDLC to ensure ISO-9001 compliance and tie feature development to feature strategy. Designed and developed custom reporting solutions using SharePoint, Power Apps, Power BI, and Power Automate. Led agile transformation efforts within the organization with a focus on establishing a mindset and process for continuous improvement.

• 

  Nortal

  Jul 2022 - now

  Delivery Manager

  Led and managed delivery teams across multiple clients, ensuring consistent delivery of value, honest and transparent communications, and accurate budget forecasting. Built relationships across disciplines and roles. Facilitated and developed strategic line of sight both internally and for clients. Established best practices and reference guides for delivery excellence. Deep experience working with distributed teams across North America and Europe.