Ankit G Singh

Experience

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  HCLTech

  Jul 2017 - Apr 2024

  Network Engineer - Specialist L2

  Cisco Collaboration Engineer – Tier 2FEB 2022 – APR 2024Promoted as Tier-2 in GTM Cisco Project. This role Includes Tier 1.5 roles + additional responsibilities such as to work on P1 cases and escalated cases. Engaging and working with Cisco TAC/BEMS on high priority cases. Joining P1 bridges to assist with Video/Webex part. This role also includes assisting Tier-1 and Tier-1.5 engineers with their cases on technical ground along with enhancing their technical & troubleshooting skills with Video/Webex domain.Cisco Collaboration Engineer – Tier 1.5/CSE1JAN 2020 – FEB 2022Moved/Promoted internally via IJP interview to Go-To-Market (GTM) Cisco Project. Troubleshooting on various collaboration endpoints on issues including their operations, configuration and maintenance. Basic investigation of Video Infrastructure devices including VCS, CUCM, TMS, TPS. Administration of Webex Meeting Site and Webex Applications including Webex Control Hub along with troubleshooting of Webex related issues.Cisco Telepresence Engineer – Tier 1SEP 2018 – JAN 2020Joined the Bank of America Cisco Team. Basic troubleshooting of various collaboration video endpoints and devices along with infrastructure devices.Cisco Telepresence Engineer – Tier 1OCT 2017 – SEP 2018Moved internally & Joined P&G JNJ Telepresence Cisco Team. Basic troubleshooting of various collaboration video endpoints and devices along with infrastructure devices.Cisco UC EngineerJUL 2017 – OCT 2017Worked as Voice Engineer (L1) in Cisco for HSBC MACD project. In the project, I worked on Cisco Unified Communications Manager and Cisco Unity Connection for addition, modification and deletion. The ticketing tool used was Group service request (GSR). Worked on creating new profiles for IP phones and configuring primary and secondary lines for users. Worked on reassigning of IP Phones and Directory Numbers to new employees. Show less

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  STL Digital

  Apr 2024 - now

  Technical Lead