Jacelyn L.

Experience

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  Priority Health

  Feb 2013 - Mar 2013

  Front-End Web Developer

  • Developed front-end web pages and implemented new features based on project requirements

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  Toll Group

  May 2016 - Jul 2016

  Quality Assurance Assistant

  • Performed routine inspections and quality tests on more than 500 products • Collaborated closely with various teams to identify and resolve issues that arise in the production process

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  Nanyang Technological University

  Nov 2017 - Feb 2018

  ICRS OCR Processing Assistant

  • Vetted more than 100 documents with texts extracted from images, to reduce translation accuracy rate by 50%

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  Air Liquide

  Aug 2019 - Aug 2022

  • Collaborated closely with multiple entities across and beyond APAC to enhance content relevancy, visual language and optimize information prioritization from complex data sources• Led design discussions with stakeholders to showcase concept designs and mockups• Conceptualised, scaled and drove the end-to-end design of multiple web platforms across design sprints• Developed test cases and conducted usability testings to observe and gather insights from end-users• Involved in research framing, preparing interview guides, conducting user researches and drafting synthesis reports Show less • Facilitated in scaling, maintaining and overseeing the conversational experience of multiple chatbots from conception till post-launch• Independently drove the design of conversational workflows for rule-based chatbots • Iteratively optimized and tuned intents, utterances and responses with feedback solicited through multiple brainstorming sessions across weekly sprints• Ideated and built the chatbot personalities, visual identities and branding• Created a design specification for user hand-off and established procedures that will guide all future chatbot creations Show less • Explored Google Material Design style and components and utilized it in design prototypes, to streamline collaboration between designers and engineers• Facilitated in redesigning chatbot prototypes, with the goal of enhancing user retention and chatbot visual design• Implemented multiple interactive features and created additional services to improve chatbot user experience• Redesigned dashboard pages by utilizing UI elements to emphasize key metrics and define layout, with the goal of increasing dashboard readability Show less

  • Product Designer, APAC

    Jun 2020 - Aug 2022

  • Conversational Designer, APAC

    Jan 2020 - Dec 2020

  • UI Designer

    Aug 2019 - Dec 2019