Maryam Khattak

Experience

• 

  Ufone

  Jun 2011 - Aug 2011

  Internee- Technical Dep

  Worked for Nss core Planning

• 

  Kokusai Computers

  Apr 2013 - Apr 2014

  Computer Engineer

  • Manage PCs & related software-OS & Applications on them• Applying operating system updates, patches, and configuration changes• Installing and configuring new hardware and software• Performing backups• Adding, removing, or updating user account information, resetting Passwords, etc• Answering technical queries Responsibility for security.• Responsibility for documenting the configuration of the system• Troubleshooting reported problems• System performance tuning• Troubleshooting and repairing of Laptops, Computer power supplies, Monitors and Printer's Show less

• 

  Komatsu Pakistan Soft (Pvt.) Ltd.

  May 2014 - Mar 2022

  Focus: Leading and managing infrastructure operations, security, and system administration.• Manage the smooth operation of on-premises and cloud infrastructure (Microsoft Azure).• Administer production servers in client premises and staging environments on VMware Clusters.• Implement virtual environment setup on VMware ESXi to facilitate a robust development ecosystem.• Conduct regular audits and assessments of the virtual environment for potential improvements.• Execute network maintenance, system upgrades, and security configurations.• Manage Domain Controllers, DNS, and DHCP Servers.• Implement and manage a robust Disaster Recovery Policy.• Manage the implementation of End User Information Security & Data Backup Policy, Company Safety & Compliance policy.• Manage Cisco Meraki Firewall and Routers. • Responsible for monthly OS and software audits for end-users.• Handle installation and management of Microsoft Defender 365, MS SQL, and PostgreSQL Database Servers.• Responsible for Management & Configuration of Microsoft Office 365 services.• Responsible for End Users Issue Resolution through Helpdesk / Ticketing system.• Provide server patch updates and application support to Head Office Komatsu Japan (KLTD), including database backup and restore operations.• Participate in application testing and provide feedback for quality assurance.• Prepare application manuals and user guides to support user adoption.• Procure IT assets, handle inventory management, and maintain documentation.• Prepare monthly Microsoft Azure Usage License Summary reports.• Developed project schedules and allocated resources efficiently for diverse infrastructure and IT project needs.• Managed HRMS development and collaborated on system enhancements to support operational HR requirements, improving user engagement through tailored training guides and application manuals.• Manage the recruitment process and system. Show less Focus: Assisting with network administration, user support, and administrative tasks.• Monitor and troubleshoot network requirements and performance.• Assist with configuration and maintenance of Cisco Meraki firewalls and routers.• Perform routine network tasks like firmware updates and basic troubleshooting.• Provide first-line support to users through helpdesk/ticketing systems.• Assist with password resets, software installation, and basic device troubleshooting.• Employees Outlook accounts setup and configuration.• Windows and Servers installation and setup.• System and development environment setup for project teams.• Maintain documentation and records related to network devices and user accounts.• Responsible for asset procurement and inventory management. • Assist with onboarding new employees and setting up their accounts.• Manage visa document preparation and travel arrangements. Show less

  • Assistant Manager Infrastructure & Admin

    Apr 2019 - Mar 2022

  • Network / Admin Assistant

    May 2014 - Mar 2019
• 

  Johal & Co Chartered Accountants

  Sept 2022 - Feb 2025

  Payroll / VAT Assistant

  • Managed end-to-end payroll processing for over 160 clients, ensuring accuracy in weekly, monthly, and quarterly payrolls while maintaining compliance with financial regulations.• Prepared payslips, payroll summaries, CIS returns, and vouchers, contributing to efficient financial operations and timely submissions to HMRC.• Assisted in VAT submissions, preparing detailed reports for tax authorities and ensuring adherence to deadlines.• Responded to queries from external agencies regarding payroll and CIS requirements, ensuring regulatory compliance and resolving discrepancies.• Ensured confidentiality and data security while handling sensitive payroll and VAT information.• Supported VAT submissions and prepared reports for tax authorities, contributing to smooth financial operations and assisting in audits.• Gained valuable experience in financial services by handling large data sets and providing financial insights to support client business decisions. Show less