Gabriela Nabais

Experience

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  Previcom Intermediação de Negócios Eireli – ME

  Aug 2015 - Jul 2016

  Outbound Telemarketers

  - Initiating outbound calls to potential customers with the aim of promoting products and services- Identifying and qualifying potential leads for sales or marketing purposes- Addressing customer concerns by providing additional information, addressing issues, or offering alternatives to maintain a positive engagement.- Keeping detailed and accurate records of calls, including customer responses, interactions, and any relevant information for reporting purposes

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  Koelandia Criacao E Comercio De Pequenos Animais E Derivados

  Jan 2017 - Jul 2017

  Administrative Assistant

  - Preparing reports and maintaining appropriate filing systems- Write and distribute email, correspondence memos, letters, faxes and forms- Order supplies and research new deals - Inputs and updates information in databases and spreadsheets

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  Hotel Fazenda Campo dos Sonhos

  Oct 2018 - Sept 2020

  Reservations Agent/Receptionist

  - Answer phones and assist customers in making, altering, or canceling reservations- Respond to emails and chat with reservation information, confirmations, and additional details- Accurately record customer information and charge credit cards upon successful reservations- Checking in, checking out and Introducing the hotel and its facilities

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  Wizard by Pearson

  Sept 2020 - Feb 2021

  Administrative and Commercial Assistant

  - Prepares related reports and records as required by the school - Patrolling and posting to social media - Responding to teacher requests, assisting students and helping parents- Contacting potential new students by phone, email, social media to generate leads, promote products and services

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  CotaBest

  Mar 2021 - Oct 2021

  Customer Service Assistant

  - Customer service for the Atacadão website, CotaBest and the Carrefour group, through chat, WhatsApp, e-mail and telephone at Neoassist.- Give quotations, check product availability, sell products, take payments, track orders and arrange deliveries- Ensuring customer satisfaction throughout the purchase process until the product is delivered- Add customer information onto a system

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  Cultural Care Au Pair

  Oct 2021 - Mar 2024

  Work and Study Exchange Program - AuPair

  - Cultural, educational and work exchange in the United States working and living with a host family- Full-time communication in English- Development of soft skills such as resilience, flexibility, communication and emotional intelligence - Development of hard skills related to people management, negotiation and conflict management- Preparation, organization and execution of schedules- Cross teamwork with parents and teachers; Weekly report to host family