Yhonnatan Alfaro

Experience

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  IDS

  Feb 2008 - May 2010

  * Troubleshooting and helping affiliates with their issues or questions via email in anything related to the affiliate program we offered. * Troubleshooting and helping customers with their issues or questions via email in anything related to the product offered.

  • Affiliates Customer Service Representative

    Jan 2009 - May 2010

  • English Customer Service Representative

    Feb 2008 - Dec 2008
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  The Stars Group

  Sept 2010 - Mar 2019

  Involved in content-related projects.* Helping create and maintaining the Help Centres.* Looking after procedures, webpage articles, templates and other types of content, all while ensuring that the Group’s content strategy (variety of styles, voices, and tones, adaptable to different target audiences.) is effectively implemented.* Collaborate with analytics staff to increase search relevancy; conducting keyword research, testing for relevance, optimizing content, generating meta tags, maintaining metadata.* Review and edit content produced by other members of Operations, including senior management.* Translate standard email templates (using computer-assisted translation software 'SDL TRADOS') as issued by the Group from English to Spanish.* Handling all promotions content for all verticals (Poker, Casino, and Sports) and liaising with the Marketing Department. Show less

  • Operations Content Specialist

    Sept 2015 - Mar 2019

  • Spanish Senior Language Specialist

    Dec 2014 - Sept 2015

  • Spanish Language Escalation Point

    Apr 2013 - Nov 2014

  • Spanish Language Specialist - Customer Service Representative

    Jan 2012 - Mar 2013

  • English Customer Service Representative

    Sept 2010 - Dec 2011
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  Accenture

  Aug 2019 - Mar 2021

  Content Management Advisor

  Content/Web Developer: •Use AEM as CMS (both Classic and Touch UI). This includes creating pages, adding, updating, and replacing content, uploading images, and other assets, migrating pages from one node to another.•Implement Personalization using ContextHub in AEM, updating and replacing content in different experiences. •Create conventions and guidelines when needed to keep consistency across pages, sites, and teams.•Daily contact with stakeholders via chat, email, and phone to fulfill all assigned projects.•Collaborate with greater productivity and improve customer service and processes.•Understand digital content requirements and customize the content based on output competency and learning methods.•Validate assets and content to ensure quality and adherence to prescribed standards•Ensure compliance with metadata as well as all regulatory requirements, if any.•Use the Siteimprove to review and improve accessibility, quality, and SEO.Training/Mentoring Program:•Identifying training needs.•Designing and conducting training programs.PM Backup: •Approve stakeholders' requests.•Assign tickets to the Content Team.•Contact Stakeholders when needed.•Coordinate daily priorities with the Content Manager, give the ticket's status to Stakeholders when requested. Show less

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  Movable Ink

  Apr 2021 - Dec 2021

  Campaign Manager

  - Develop a deep understanding of the Visual Experience Platform.- Build dynamic content using the apps provided in the platform based on detailed client briefs.- Manage campaign builds using a ticketing system.- Manage a growing portfolio of client campaigns.

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  VML

  Jan 2022 - now

  Content Specialist

  Use Sitecore as CMS. This includes creating pages, adding, updating, and replacing content, uploading images, and other assets, and migrating pages. •Create conventions and guidelines when needed to keep consistency across pages, sites, and teams.•Collaborate with greater productivity and improve processes.•Understand digital content requirements and customize the content based on output competency and learning methods.•Validate assets and content to ensure quality and adherence to prescribed standards. Show less