Mark Painter

Experience

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  Lloyds Bank

  Jan 1985 - Jan 1995

  Retail Branch Manager

  Relief Branch Manager, responsible for ensuring sales and service standards were maintained during the absence of permanent branch manager. Responsible for the motivation and ongoing performance of teams of up to 10 staff, ensuring sales, service and individual targets were met/exceeded.Area Marketing Co-Ordinator & Area Trainer, responsible for supporting and developing all levels of staff and management involved in the achievement of sales & service targets across over 30 branches. Chairman of a Business Club for trainee managers and responsible for the coaching and development of an Assistant. Show less

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  British Airways

  Jan 1995 - Jan 2000

  Long Haul Purser

  Responsible for a team of 7 cabin crew and up to 300 customers. The role demanded:- well developed people management skills to ensure effective performance management and motivation of a completely different team for every trip- the ability to make rapid decisions that always aimed to delight the customer whilst continually assessing cost, operational and safety implications.

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  HSBC

  Jan 2001 - Jan 2002

  Financial Services Sales Trainer

  Responsible for the delivery of a range of regulated sales training – technical and skills.

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  Britannia Building Society

  Jan 2002 - Sept 2004

  Building Society Manager / Mortgage Adviser & Supervisor

  Responsible for the customer service, performance and daily operation of two busy branches. Responsible for the management and development of a team of 11 people, including the performance and regulatory requirements of 2 Registered Mortgage Advisers & 2 Trainee Mortgage Advisers.Key Achievements: Team of the Month May 2004; top performing branches December 2003; Top Service Standards result November 2003

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  WSX Enterprise

  Oct 2004 - Nov 2011

  High Growth Business Adviser

  Responsible for supporting and coaching owners / Directors of high growth businesses. This role demanded the ability to:Communicate effectively across all positions within an organisation up to Board level Diagnose and prioritise business needsDevelop an effective action plan Facilitate the implementation of the action planAchievements: Customer Satisfaction rating of 100% for 2010/11

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  Themeland LLP

  Oct 2007 - Jun 2012

  Partner

  Owner and Partner of an indoor soft play area and café for children aged up to 11. Employing 12 staff and welcoming approx 50,000 visitors per annum.Specific responsibilities - business strategy and planning, finance, sales and marketing, customer service standards and Health & Safety.

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  St Joseph's School

  Aug 2011 - Aug 2022

  School Governor
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  Painter Consulting Ltd

  Nov 2011 - Oct 2023

  Director

  - Creator and author of the 'Planning Companion®' toolkit, which offers practical and effective business planning support for start ups and smaller SME's at a fraction of the cost of traditional consultancy.- Designers of 'Colour Guards®', a fun, family, strategy board game, shortlisted in the 'Best Strategic Game' category at the 2017 UK Games Expo Awards. Currently in the process of final prototyping.

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  Bournemouth University

  May 2012 - Jul 2024

  Business Development Manager (Business Engagement)

  My role involves regular networking and meeting with local businesses to explore and identify ways for BU to help them achieve their growth plans. I have a broad and extensive range of contacts and I am keen to signpost businesses to sources of help and support wherever I can.

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  Plana

  Jul 2020 - now

  Director

  Co-founder and co-creator of 'Plana®' an innovative, exciting new online platform that facilitates highly effective collaborative business planning between the entrepreneur / SME and other interested parties such as key employees, mentors and advisers.