Rahul Kumar

Experience

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  TECHADROIT TECHNOLOGIES LIMITED

  Mar 2015 - Jul 2016

  Customer Support Executive

  - Maintaining customer focus at all times and responding to customer enquirers over e-mail, phone and chat.Taking ownership of issues raised by users/ experts and work with cross functional teams to investigate, escalate and resolvethem at the earlier.- Contact with Service Providers in order to fix interface issues or any WAN related issues.- Document all communication with customers, technical procedures and work instructions in CRM.- Installed and Configured Windows-XP, Windows Vista, & Windows 7 & 8- Updated the Software’s on a regular basis- Installed software and drivers for the various laptops and computer- Submitting daily report to the Manager. Show less

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  Movate

  Feb 2017 - Jan 2019

  Engineer

  - Installation and configuration of Networking product- Installation, configuration and troubleshooting of LAN/WAN infrastructure- Analyzing and Troubleshooting network connectivity issues- Installed and maintained printers- Efficiently monitoring log files, network traffic and access logs to make anetwork secure and reliable.- Ensuring maintenance of Service Level Agreements(SLA) with the Business.- Point of contact for all Network related issues.- Coordinating network activities for 24/7 Network Operations Center (NOC)- Instrumental in configuring, monitoring and troubleshooting network devicessuch as Routers, Switches and Firewall.- Worked on Incidents and Change Order Request.- Responsible for delivering Alarm signal to ARC in any situation.- Single point of contact for the all the ARC(Alarm Receiving Centre).- Controlling inbound and outbound traffic using ACLs- Creating & Troubleshooting Site-to-Site IPSEC VPN.- Worked with Service Providers in order to fix interface issues or any WAN related issues.- Upgraded the IOS in Routers and Switches.- Worked in Access-list by adding and deleting ACL in Routers and Switches.- Created Vlans and solved Vlans issues.- Notified Clients if any device or interface is down. Show less

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  L3Harris Technologies

  Aug 2019 - Oct 2021

  Network Engineer- NOCC

  Installation and configuration of varies devices: Cisco router (ISR 4300 & 4400 series), Cisco switch (2960XR & SG350), Eaton Ups and Gates Air Intraplex for FTI India project.Design and configuration of tunnel, DMVPN and GRE for connecting the sites to each other through MPLS cloud.Configuration of routing protocols (BGP, EIGRP) for implementing connectivity through cloud for Data and Management.Configuration of IP SLA for monitoring Latency, Jitter and Packet loss.Configuration of access-list, prefix-list and route-map for filtering the specific routes.IOS upgradation of router and switch in order to fix the bugs in present IOS.TACACS and AAA implementation on network devices.Checking the LAN and WAN connectivity, providing proper failover/redundancy to avoid any network blockage.Handling issues related to VLAN, VTP, STP and Mac-Security in switches.Designing LLD for implementation and configuration for sites.Working & Handle SLA (Incident, SR, PR, CR) with IBM Tivoli Helpdesk Tool, Remedy and JIRA.Networking monitoring tools like CA Spectrum, Splunk, Fosam and CA Performance.Providing Tier 2 network support and troubleshooting for network operations in resolving problems and performing moves, adds and changes on live customer network.Maintain up-to-date documentation of network design and procedure manuals.Wire shark TCP Dump network packet analyzer tools.Intraplex configuration: Basic network configuration(LAN & WAN IP, SNMP, NTP, Syslog), Circuit configuration of Mux cards for implementing air space services like AFTN, DSC, SPEECH64 etc.Performing V.35 & 4 wire test for implementing AFTN/DSC and SPEECH64 services through Net probe 2000 and Halcyon test set.. Show less

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  HCLTech

  Oct 2021 - now

  Senior Network Specialist