Amanda Kenzitt

Experience

• 

  The Advisory Board Company

  Dec 2008 - Mar 2011

  • Led retention efforts for large healthcare systems, diagnosing account issues, developing service plans and implementing best practices for enhanced engagement. • Supported at-risk clients in resolving complex service issues by fostering trust and driving value.• Designed and distributed marketing collateral aligned with business development strategies and consulting engagement goals. • Orchestrated lead generation campaigns resulting in scheduled meetings with C-suite healthcare clients.• Conducted research and created strategic collateral for sales meetings.

  • Account Manager, Member Services

    Dec 2010 - Mar 2011

  • Senior Account Management Associate, Office of the Chairman

    Jan 2010 - Dec 2010

  • Marketing Associate

    Dec 2008 - Jan 2010
• 

  POLITICO Pro

  Mar 2011 - Mar 2016

  • Led a team of Account Managers at POLITICO Pro, setting performance goals and providing coaching to maintain key accounts for large corporations nationwide.• Developed and implemented bi-annual and annual performance reviews to support team and individual employee development.• Established leadership, guidance, and structure to ensure the value of POLITICO Pro services for clients. • Developed and implemented a consultative subscription sales strategy for new products at POLITICO Pro.• Managed and grew subscription sales and renewals for 350+ organizations.

  • Director

    Jun 2013 - Mar 2016

  • Senior Account Manager

    Mar 2011 - Jun 2013
• 

  Gartner

  Apr 2016 - Oct 2017

  Account Executive, Major Accounts

  • Responsible for account management with the outcome of increased customer satisfaction and increase in retention & account growth working with large financial services companies.• Consulted with C-level executives to develop and implement an effective, enterprise-wide strategy to maximize the value delivered by Gartner IT research and services.

• 

  ExecOnline, Inc.

  Oct 2017 - Sept 2022

  • Served in a player-coach role managing a team of 3 high-performing Client Success Managers while carrying an individual quota in new product adoption and utilization working with Key Accounts.• Surpassed new product adoption targets by implementing Executive Coaching products within my territory.• Engaged in strategic partnership development and cross-functional collaboration with Product Development, IT, Marketing and Revenue Operations to deploy a new learning platform. • Coordinated strategic partnerships with HR and Learning & Development Executives across multiple industries to enhance organizational learning initiatives.• Designed and executed customer success strategies to drive adoption, account growth and member retention maintaining renewal rates above 90%.

  • Senior Director, Client Success

    Jan 2020 - Sept 2022

  • Director, Client Success

    Oct 2017 - Dec 2019
• 

  Gartner

  Sept 2022 - now

  Account Executive, Large Enterprise - Marketing Practice