Celeste Iseas

Experience

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  Hogar Maria tres veces admirable

  Mar 2014 - Mar 2015

  Principal Counselling Phycologists

  • Supervision and management of records and files of children in the process of adoption.• Completion of written statements of the child´s mental health status.• Accompaniment and psychological counseling

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  Suprema Corte De Justicia

  Mar 2016 - Mar 2017

  Perito de Lista en Fuero Laboral
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  Banco de la Provincia de Buenos Aires

  Oct 2016 - Jan 2019

  Customer Service Representative

  • Daily resolution of task and quarries of customers in relation to products and services of the bank.• Attention and supervision to daily emergency customer calls and resolutions and immediate referral to the corresponding area.• Update and daily management of the customer database.• Realization of metrics for team meetings.

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  Universidad Católica de La Plata

  Dec 2016 - Dec 2018

  Undergraduate Psychology Professor

  • Creation and programming of the contents to dictate during two annual subjects.• Dictation of weekly class updating teaching techniques.• Annual update of the bibliography to be taught.

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  Aptiv

  Apr 2019 - Dec 2019

  IT Supply Chain Management Analyst

  •Responsible of generating daily development reports to be used in team meetings.• Achieved and exceed my daily and weekly goals.• Interacting between different inter disciplinary roles (Team Lead, reporting coordinator and monitoring metrics).• Responsible for Clients Registration on SAP ARIBA SLP.

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  Tata Consultancy Services

  Jan 2020 - Jan 2022

  Change Management Coordinator

  • Responsible for changes and release coordination for the EMEA and Enterprise regions for the Aptiv account.• Interacting between different inter-disciplinary roles (Team Lead, reporting coordinator and monitoring metrics KPIs, coordination of weekly teams meeting).• Responsible for internal training for offshore support team to achieve and improve practices and processes on ITIL.• Supervisor and looking after continual communication between client and support team.

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  PTSB

  Jan 2022 - Mar 2022

  IT Service Management Administrator

  • Manage weekly CAB meetings, reports, minutes, and Agenda.• Responsible for changes and releases coordination and Governance of the life cycle high and make sure that only authorized changes are implemented.• Administration and Responsible for continuing updates on Tier 1-2 Service Catalogue.• Provide a single point of contact for one or more IT Service Management processes and business partners

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  Ayvens

  May 2022 - Apr 2024

  •Global ITIL Change process owner: -Designed a standard global Change process for 36 different countries in line with compliance requirements from the European Central Bank. - Consultant and participant for Project to establish new ITSM standards across all countries. - CSFs/KPIs/KRIs design for all countries. - Responsible for Process documentation design, training documentation (short videos and other mediums), and communication newsletter owner.•Manage weekly CAB meetings, reports, minutes, and agendas.•Responsible for changes and releases coordination and Governance of the life cycle high and make sure that only authorized changes are implemented.• Provide a single point of contact for one or more IT Service Management processes and business partners.•Supervisor and looking after continual communication between client and support team.•Actively working with Incident, Problem, Service Delivery, and Configuration Managers to ensure alignment across the functions. •Support organizational design and definition of roles and responsibilities.•Integrate change management activities and Itil v4 framework into the project plan.•Track and report issues: Unauthorized and Unsuccessful changes.•Utilized Agile principles and practices to monitor and track Change Enablement progress meticulously, fostering transparency and adaptability: sprint planning, Kanban board, etc. Show less -Manage weekly CAB meetings, reports, minutes, and Agenda.-Responsible for changes and releases coordination and Governance of the life cycle high and make sure that only authorized changes are implemented.-Provide a single point of contact for one or more IT Service Management processes and business partners-Responsible for training the support team to achieve and improve practices and processes on ITIL.-Supervisor and looking after continual communication between client and support team.- Actively working with Incident, Problem, Service Delivery, and Configuration Managers to ensure alignment across the functions. - Designed inputs and outputs between processes with a value-added mindset. - Support organizational design and definition of roles and responsibilities.- Integrate change management activities and Itil v4 framework into the project plan.- Track and report issues: Unauthorised and Unsuccessful changes.- Utilized Agile principles and practices to monitor and track Change Enablement progress meticulously, fostering transparency and adaptability: sprint planning, Kanban board, etc. Show less

  • IT Change Manager

    Oct 2023 - Apr 2024

  • LeasePlan Change Coordinator

    May 2022 - Sept 2023
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  Zurich Insurance

  Apr 2024 - now

  Change Manager