Martin Y.

Experience

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  SaskTel

  May 2021 - Aug 2021

  Technical Assistant

  - Maintained efficient and balanced calendar of current appointments, staff meetings and assessments.- Drafted agendas, recorded minutes and created documents for meetings.- Maintained existing applications- Used JavaScript techniques to collect data and automate the process- Analyzed program data to provide input for key decision making and strategic planning.- Dealt with servers in Oracles using Linux and Installed the assigned patching files.- Coded, edited, presented and documented automation code or simple programs using Python. Show less

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  WBM Technologies

  Aug 2021 - now

  Recorded service tickets in the incident tracking system to facilitate efficient problem identification and resolution.Responded promptly to user operational issues with desktop computers, laptops, and mobile devices, and resolved them to ensure smooth operations.Assisted users with customer service concerns and determined when to escalate problems to specialized team members.Interacted with users via telephone, chat, and email platforms, providing support and troubleshooting assistance.Participated in weekly team meetings to improve product and service knowledge and gain insights into effective issue resolution strategies.Conducted diagnoses and resolved user system functionality issues to enable smooth execution of desired operations.Identified system hardware, network infrastructure, and connectivity issues that hindered user-initiated tasks and resolved them.Utilized preset issue resolution scripts to address common user concerns and expedite problem resolution.Addressed user product attribute and usage inquiries to enhance customer satisfaction and promote a positive product ownership experience. Show less

  • End User Computing Support

    Jul 2024 - now

  • IT Analyst

    Oct 2023 - now

  • IT Analyst

    Aug 2021 - Sept 2023
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  SaskTel

  May 2022 - Dec 2022

  Program Analyst

  - Analyzing business requirements and designing software applications- Developing frontend user interfaces using HTML, CSS, and JavaScript- Writing backend code using various programming languages, such as Java, Python. - Designing and implementing databases to support application functionality- Testing and debugging software applications- Providing technical support and troubleshooting issues as needed- Keeping up-to-date with emerging web development technologies and best practices- Collaborating with cross-functional teams, such as UX designers and software engineers, to deliver high-quality software applications Show less

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  University of Regina

  Jan 2023 - Apr 2023

  Computer Lab Assistant

  - Teaching students how to use C++- Providing technical support to students- Guideline students in their lab assessments - Developing curriculum and lesson plans- Ensuring the lab is clean and organized- Monitoring lab usage and enforcing policies and procedures- Providing feedback and evaluations to students