Santos Lemane

Experience

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  Dobra Software Corporation

  Jan 2016 - Dec 2018

  Technicien IT- Cost Analyst & Operational Quality Monitoring

  • Acted as a Cost Analyst, monitoring and controlling operational costs across IT and administrative departments.• Designed and implemented cost-monitoring systems using advanced IT solutions.• Conducted quality assessments to ensure operational processes met IT performance standards.• Developed KPIs to measure efficiency and align IT operations with organisational objectives.• Developed KPIs and metrics to track the efficiency of various operational processes, ensuring alignment with business objectives.• Review, evaluate, and test application controls.• Prepare detailed reports on audit findings.• Provide recommendations and guidance on identified security and controls risks.• Collect and analyze data to detect deficient controls, duplicated effort, fraud, or noncompliance with laws, regulations, and management policies.• Examine records and interview works to ensure recording of transactions and compliance with law and bank regulations. Show less

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  Clássic Mídia

  May 2016 - Dec 2018

  Consultor de Marketing Digital e Redator

  • Digital Marketing Strategy: Plan and execute digital campaigns, including paid media, marketing automation, and conversion funnels, while analysing KPIs for continuous optimisation.• Content Creation and Management: Develop and manage strategic content for blogs, social media, email marketing, and ads, applying copywriting, storytelling, and UX writing techniques.• SEO and Content Optimisation: Implement SEO best practices (on-page and off-page), conduct keyword research, build links, and apply technical optimisations to improve organic ranking.• Analysis and Reporting: Monitor performance metrics, generate detailed reports, and conduct A/B testing to optimise campaigns and content. Show less

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  Bakhresa Food Products Limited

  Mar 2018 - Jun 2018

  Senior Computer Support Technician, System Analyst and Cost Control Officer

  • Spearheaded IT-supported cost control initiatives, enhancing resource management and efficiency.• Collaborated with senior management to align IT operations with financial and strategic goals.• Conducted audits and implemented IT tools to track and optimise operational performance.• Monitor and maintain call centre software & hardware, including call centre platforms, ticketing systems, and other applications.• Diagnosing and fixing problems or potential problems within the network and its hardware, software, and computer systems.• Maintain IT inventory for all IT assets within the organization and conduct regular preventive maintenance on all IT assets and log the same.• Preparing regular reports on IT support issues, incidence logs, and any other relevant report that may be asked by the supervisor.• Providing technical support to field teams from various projects.• Provide support in setting up & conducting end-user training for all relevant IT platforms.• Ensuring all IT infrastructure e.g., Network, CCTV Surveillance & biometric systems are functional and liaising with vendors for regular maintenance.• Any other duties as assigned by the supervisor. Show less

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  ENCOM - Infrastructure, Resources & Energy

  Jul 2019 - Oct 2019

  Technicien Hygiene and Safety at Work

  • Led operational audits to identify inefficiencies, resulting in a 10% reduction in production costs and improved profitability.• Played a critical role in the planning and cost control of various operational processes, contributing to increased efficiency and reduced costs.• Developed and managed financial reports, providing insights on cost trends and performance to senior management.• Conducted cost analysis on production inputs, materials, and processes, identifying areas for cost-saving and operational improvements.• Implemented continuous improvement initiatives, driving operational excellence and enhanced profitability.• Trained and supervised teams in cost-control practices and efficiency measures, ensuring consistent application across all departments. Show less

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  Catering International & Services CIS

  Oct 2019 - now

  • Managed the IT infrastructure and communication systems across multiple projects in Mozambique and Malawi, ensuring seamless operations.• Implemented new technological solutions, enhancing system security, operational productivity, and cost efficiency.• Led technical teams in deploying IT solutions, achieving robust connectivity and scalability.• Developed and enforced IT policies to ensure compliance and protect the organisation's digital assets.• Monitored operational costs, identifying and implementing cost-saving initiatives to optimise budgets.• Provided technical insights to align IT and communication strategies with business objectives, supporting Show less

  • IT & Communications Manager Mozambique & Malawi

    Oct 2023 - now

  • IT Manager Mozambique & Malawi

    Nov 2020 - Nov 2023

  • IT Specialist Engineer

    Oct 2019 - Nov 2020