O'Reilly Terry

Experience

• 

  Pizza Hut UK & Ireland

  Feb 1991 - Nov 1993

  Kitchen Supervisor

  Working through the ranks I progressed to Lead Kitchen Supervisor in control of stock ordering, taking deliveries. Managing the daily food preperation and controlling day to day operations in close communication with the restaurant Manager.

• 

  Qantas

  Dec 1993 - Mar 2017

  Monitoring passengers inbound and and outbound transfers to from all airlines concerned within the Qantas Network. Providing accommodation, re-booking for disrupted passengers. Throughout my time in Customer Service I have carried out a variety of roles. These include check in,both Qantas and all customer airlines,aerobridge trainer,senior gate agent, delay handling, movement control,offshore charter control. Baggage loading and unloading for all Qantas and Customer Airlines.Collection and Reporting of delivery times for KPI's, input of data and report raising to all relevant ports. Reporting to port Managers of non compliant procedural loadings.Preparation of Load instruction Reports (LIRS) for daily distribution to Leading Hands.Overseeing manpower requirements in unloading baggae areas. General appearance of interior cleaning and dressing of aircraft. Progressing to a Dressing truck driver and responsible for delivering of required products to aircrafts for teams.

  • Delay Handling

    Jun 2015 - Mar 2017

  • Customer Service Representative

    Feb 2003 - Mar 2017

  • Baggage Handler

    Feb 1995 - Feb 2003

  • Fleet Presentation

    Dec 1993 - Feb 1995
• 

  Qantas

  Mar 2022 - now

  Managing day to day operations for Sydney Domestic Ramp, Baggage, Qantas Link Operations ans Sydney and Brisbane Fleet services. Ensuring optimal outcome for the business and all stakeholders throughout the network. Managing staffing levels for day day operations i.e. sick leave, overtime coverage etc.

  • Resource Allocator

    Feb 2017 - now

  • Workforce Planner

    Mar 2022 - Mar 2023