Jesica Deseff

Experience

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  EDS (HP Company)

  Dec 2007 - Jul 2009

  Help Desk Agent

  Answering incoming calls and providing solutions to software, hardware and network issues. Support of Windows applications, Microsoft Office, Lotus Notes and VPN. Assigning cases to second level support.

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  Hewlett-Packard

  Aug 2009 - Dec 2010

  Team Leader

  Responsibilities: Management and organization of Service Desk accounts. Responsible for team organization and productivity. Periodical meetings with the clients and account managers. Folowing cases status and verification of contractual service level accomplishment. Creating daily, monthly and annual reports. Service quality control. Language: English – Spanish - Portuguese

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  Symantec

  Jan 2011 - Sept 2012

  Technical Support Engineer

  Provide technical support to a resources management application in medium and big networks (Altiris - Symantec Management Platform). Create and provide effective solutions through the contact with the client, duplicating situations and environments and configuring the application. Verify and solve product issues via e-mail, web and telephone in critical cases.

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  Accenture

  Sept 2012 - Oct 2013

  Legal - Contract Associate

  Responsible for the analysis of Company Agreements, providing support to Internship and Corporate Housing business areas. Responsible for verifying compliance with both the law and the local and global Company policies.Language: Portuguese

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  Accenture

  Dec 2013 - now

  Manage the global Geographic Compliance and Corporate legal team in the GLN at all levels across complex and high-risk projects and processes. Lead a team of 50+ legal professionals located in different countries, managing strategy, staffing and performance as POC for multiple senior stakeholders. Coordinate global projects in different areas, such as Procurement contract negotiation, Compliance and Data Privacy matters. Provide legal advice to different areas of the company. Perform legal research on specific IT topics in different countries, liaising with Outside Counsels and Corporate Functions. Coordinate technology projects for the innovation and simplification of Legal tasks, working on planning, testing, implementation and communication. Show less Responsible for drafting and negotiation of Technology resale agreements for Europe (Spain, Italy, Portugal, France, UK, Ireland) and Brazil. Analysis of Software, Hardware, Services and Cloud Services resale terms and conditions. Review of Software licenses and Evaluation licenses. Analysis and amendments to Global Alliances. Adaptation of Global Alliances and related agreements to local laws. Negotiation of Non-Disclosure Agreements. Legal opinion and guidance to the internal business on specific operations. Show less Legal representative of the Brazilian affiliate of the Company. Responsible for the negotiation and analysis of Company Agreements, providing support to different business areas, such as Procurement, Facilities, Marketing, Internships y Corporate Housing. Negotiation of Vendor agreements, such as Services, Sales, Sponsorship, Subcontracting, Discounts, among others. Verification and control of proposals and maintenance of existing contracts. Legal opinion to different departments. Responsible for verifying compliance with both the law and the local and global Company policies. Show less

  • Geographic Compliance and Corporate Counsel - Area Lead

    Sept 2021 - now

  • Ecosystems Legal Counsel - Area Lead

    Sept 2018 - Aug 2021

  • Resale and Alliances Legal Counsel

    Jun 2016 - Aug 2018

  • Contract Sr. Analyst - Brazil

    Jan 2015 - May 2016

  • Contract Analyst - Brazil

    Dec 2013 - Feb 2015